Unity One Credit Union is highly praised for its helpful and friendly staff across its branches. Customers appreciate the excellent customer service and the willingness of employees to go above and beyond to assist with various issues. The branch team provides clear options to prevent future problems, demonstrating their commitment to member satisfaction. Notably, staff members are described as nice, patient, and quick to respond to questions via email or phone, making the experience smooth and efficient. The branch manager is especially recognized for exceptional support, helping members resolve complex issues like processing retirement checks. Overall, Unity One Credit Union is seen as a caring and reliable financial institution that offers dedicated service and helpful solutions to its members.
I want to give a HUGE thanks to Joshua Morgan, Senior Card Services Rep. I have dealt with Joshua for years, and he always takes the time to help me and goes above and beyond to do so. He replies to emails and calls quickly, and always gets the job done. Joshua is awesome.
July 2023
This branch was very helpful! If I had come to this branch first before the one on mid cities I might have kept my account open. They actually gave options to keep my issue from happening again! Great customer service! Exactly what I want from a Credit Union!!!
May 2023
The branch manager is amazing! She went above and beyond to help us get my husband’s retirement check cleared when ADP didn’t know how to send an encrypted copy of the check showing it had been stamped as cleared.
