Burlington is a store known as a deal destination with a large selection of different items to shop from, including clothes for ladies, juniors, plus, kids, and mens, as well as name-brand handbags, shoes, beauty, and home décor. Prices are amazing on most items with excellent sale prices, allowing customers to save big. The selection and quality of the merchandise can be impressive, and some find better selections at this location compared to others. However, the store can be pretty messy and overwhelming. A common complaint is that the selection for clothes is getting bad, as nice items are sometimes taken down while less desirable items remain. In contrast, the houseware and linens sections still offer awesome sales. The customer service experience varies; some find the staff friendly and the service excellent, while others note the staff are not very friendly. The store is very obviously understaffed, leading to extremely long lines at the cashiers. Despite this, returns are easy. With patience, shoppers can find some good deals and great items.
I usually go to that store when I'm in Killeen. Only thing is that there's always a very long line n 2 cashiers. Nice and courteous though. Just have to be patient and wait. I'm sure they're tired too.
May 2026
The people (cashier)made my experience even better in Burlington when we were shopping in the evening, they were so friendly the minute we walked in and welcomed us with open arms and so knowledgeable and helpful during our checkout, making me feel as if Burlington was our second home. Thank you for your hospitality!! Gracias... read full comment
May 2026
Love TS place always have cheap nick clothes an name brands
