Spectrum Store in Harker Heights, TX offers a range of services including broadband Internet, mobile plans, and cable TV. Customers can visit the store to shop for Internet, upgrade services, pick up or return equipment, and pay bills. The staff are professional and friendly, providing helpful service and ensuring customers get exactly what they need. Many reviews mention positive experiences, such as receiving excellent customer service, quick assistance with equipment returns, and helpful advice on phone plans and trade-ins. Customers appreciated the trade-in options that offered high value for old phones and cost-effective plans that replaced more expensive providers like AT&T. Some found the store convenient and appreciated being served promptly, even before scheduled appointments. However, there are minor complaints about the sign-in process on a tablet, which some customers found unnecessary and time-consuming. Overall, Spectrum Store provides reliable services, friendly staff, and a good experience for those looking for Internet, mobile, and cable TV solutions near you.
While the service itself is ok the return equipment needs a different process. I should not have to wait on a long waitlist just to drop off equipment. Perhaps having someone dedicated to just that service would help.
June 2024
Better to set up an appointment rather than walking in.
June 2024
I have decided to stop my spectrum TV, and just go with basic service. It took me 30 minutes to get someone to help me. The call dropped, when I called back I was on hold for 46 minutes before I gave up. I wonder if they will let me be that slow in paying?
