U-Haul Moving & Storage of Killeen offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. They also provide portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, and propane. The customer service is generally satisfactory, but customers should thoroughly inspect the vehicles before leaving and consider purchasing insurance. The staff, particularly Ms. Margret G., Shadona W., and Luis, have been praised for their excellent customer service, going above and beyond to assist customers in their moving needs. Customers have described the staff as caring, kind, professional, and truly helpful, even in stressful situations. However, some customers have encountered issues with the vehicles, such as a tire that was losing air and could not be charged by a normal air pump. The U-Haul road assistance was prompt and professional in addressing this problem. Additionally, some customers have experienced long wait times and a need for more staff to handle the high volume of customers, especially on Sundays. Overall, U-Haul Moving & Storage of Killeen provides a wide range of moving solutions, with generally satisfactory customer service, but customers should be vigilant in inspecting the vehicles and be prepared for potential delays or issues.
