Classic Collision, established in 1983 in Atlanta, Georgia, has built a reputation for providing quality service with integrity and honesty. With over 35 years of experience, they focus on customer satisfaction while utilizing top talent and high-quality materials. Many customers have praised the team for their excellent communication and the quality of repairs. One customer highlighted the constant updates during their truck repair and was pleased with the flawless finish and alignment of all parts. However, there have been mixed experiences. Some customers expressed frustration with miscommunication regarding parts, leading to dissatisfaction with the final results. Despite these issues, the management team, including the General Manager and regional director, has shown a commitment to resolving complaints, offering solutions like transportation assistance when needed. While some reviews reflect disappointment due to delays and mismanaged claims with insurance, others commend the helpfulness of staff like Alicia and Hollie, who have made efforts to provide excellent customer service. The combination of skilled work and attentive service has positioned Classic Collision as a notable option for collision repair in the area, though potential customers may want to consider the variable experiences reported.
Nothing but the best to the team. I got constant updates on the status of my truck repair, step by step. My truck came out spotless. All doors and moving parts lining up clean and plum. All gaps remained aligned. Paint job spotless. And excelent staff. Holly helped me out throughout the hole process.
October 2023
I needed some body work done on my 2021 Mazda 3 Hatchback. Classic Collision got it done quickly and put everything back together very nicely. Louie was the one that helped me and he was good at communicating with me during the entire process.
August 2023
I had an excellent experience at this location. Alicia, who greets customers and answers the phone, was very helpful and friendly. Hollie B., my representative, was prompt, responsive and extremely helpful. The work done on my vehicle was excellent.Service: Body & Trim
