Rack Room Shoes has been a trusted footwear retailer for over 95 years, offering quality shoes for men, women, and children at value prices. The store features a wide variety of recognized brands and exclusive options in athletic, comfort, dress, and casual shoes. Many customers have praised the helpfulness of employees like Ron and Preston, who provide excellent service and communication. Shoppers appreciate being informed about sales and receiving personalized attention without being pressured. Some customers have enjoyed the convenience of having shoes ordered in their size and receiving notifications for pickup. However, there have been reports of limited stock on specific items, such as slip-resistant shoes, and mixed experiences with staff engagement. Overall, Rack Room Shoes aims to meet the footwear needs of every family member, though experiences can vary.
Ryan was so awesome great customer service and very helpful loved him. Bought three shoes and was only going to get one. Hard to find genuine people with great customer care
April 2026
Very friendly and helpful people that know their products well. Great place to get shoes.
April 2026
Ryan was very helpful when picking up my online order. Then we turned around and got another four pair! Monica and Ron were helpful with applying a $10 discount to help us save a few bucks on our other 4 pair we got. They are the definition of great customer service!! We will be coming back !
