“Melanie customer service is unparalleled and she truly delivers the experience that you can't teach. I had a major problem with my account, and she was able to educate me on my options. I recommend EVERYONE to visit this location specifically for her.”
“Ruby was very patient and kind, I had several transactions to get from my one trip at this credit union! Ruby kept a smile and completed every transaction for me ! Thank you Ruby and America please give her a raise ? ”
10AM - 6PM
150 N Interstate 35 Frontage Rd E, Lancaster“Excellent customer service each and every time I go there. As an older customer the staff is very kind, patience and respectful towards me. Sometimes I would be so frustrated with the technology of using my phone/computer and the banking system that I would go in and the staff would assist me with understanding and working through the problems even after they had closed. Now that's customer service. Thank you for your service.”
Open 24 hours
1452 W Pleasant Run Rd, Lancaster“I love this location. They are busy so if you need a personal banker it's best to schedule a appointment online and you can make the most of your day. Everyone was pleasant. The lines are not as long since the location on beltline is back open. However on Saturday the second location is closed and it's a peak day for this location. They do offer Saturday appointments. Everyone seems willing to help you and took care of my financial needs. Great associates from my personal to my business. They also have a mortgage and investment specialist here. Love it! My neighborhood bank.”
Open 24 hours
1425 N Dallas Ave, Lancaster“I was having issues with the accuracy of my account info. Calling didn't fix it. After my visit to the Lancaster branch, problem solved. Kudos to Maria Ramirez for 5 Star customer service!!!”
“Great staff!! Thank you all for the pride recognition!!?️? so many hateful people out there just goes to show how much the community needs this. Thank you Chase Bank!”
“Well, the staff, and especially Jessica C. Takes care of me like I am the only customer. She’ll text about a payment I need to make! Cornerstone is my go to Credit Union.,”