Chase Bank offers a positive banking experience with helpful and friendly staff. Customers appreciate being treated like a person, especially at the Leander location near HEB Plus, which is highly recommended for its welcoming atmosphere and good service. In contrast, some locations, like the N Bell branch, have been criticized for poor treatment, with one customer feeling unfairly treated when trying to cash a check. The staff in the Leander branch, such as Rawan and Mary, are praised for their quick, efficient, and thoughtful assistance. Rawan went above and beyond by helping to merge a business credit card with a personal account without being asked, making management easier for the customer. Loyalty to Chase is also strong, with some customers expressing satisfaction over 20 years of service, describing it as “mind-blowing” and “amazing.” Overall, Chase Bank is seen as a helpful and reliable place for banking needs, with staff who genuinely care about customers’ experiences.
I like Chase bank but the new set up of the branches is confusing. It seems like there are never enough people working to accommodate how many customers they get. There is always a super long wait here and you have to do most things inside these days.
December 2023
Super friendly staff and awesome service. Was able to get a cashier’s check in like 3mins.
November 2023
From the minute I walked in the door I was greeted and helped with what I needed . Mary was extremely helpful & friendly . I highly recommend this branch !
