It would be nice if the website was updated to reflect an appointment is required on Saturdays and they're unable to accommodate walk-ins for establishing a new account.
December 2022
Upon entering, it’s a bit confusing to find the service desk, but appointments are always a bit delayed for about 15 minutes. If you finally get in, the rest is fast depending on the service you want. The place does feel understaffed though.
November 2022
Apparently chase (at least this location) no longer allows you to stop in and complete banking needs, and when you get frustrated over it their rude employees laugh at you. Closing 2 accounts of 6 today, seriously considering closing all 6 and finding a bank who actually has some customer service….