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“Things I like as a high-tier loyalty member:
Just walking to the car I want, make sure our luggage fits, changing cars if necessary, and then just proceeding to the exit. I also love parking the car upon returning it and then just walking to my flight. No waiting for the busy clerk. National is in all the airports I travel to, prices are usually competitive (but that's getting worse...), and the webiste is functional and easy enough.
I'd be willing to try a plug-in hybrid if they get any.”
“I've rented from Alamo my past two times; once in San Antonio TX, and once in Rome, Italy. Both times the rental was hassle free...no upsell pressure, no games. Convenient, courteous and overall a pleasant experience.
Other recent car rentals I've had (with a couple different competitors) were a debacle of outright thievery and/or accusations of damage (that had never happened). Basically attempts to extort money from me. I don't think I can mention those competitors here, but let's just say that I'll be choosing Alamo again in the future. Treat your customers right, and they'll return.”
“As always Enterprise is where you rent you vehicle at!!! Trevor was fantastic at check in and recommended a couple places to eat that were both fantastic! Thank you Trevor!!?
When we returned our vehicle at San Antonio Airport Ashley Schopper checked us in and was just fantastic from start to finish! Very personable, professional and just all around great to deal with!!!??
Only downfall was ince again the truck we rented did not have running boards which obviously made it a little harder getting in. RUNNING BOARDS ON TRUCKS GUYS!!!
Enterprise overall is a great place to rent a vehicle and I would not go anywhere else to do so!!!”
“All the employees were kind, courteous, and helped out where they could. I was able to get a ride there to pick up and I was able to get a ride back to the hotel after drop off.”
“The staff was very kind and helpful! The manager is doing an amazing job, they are a reflection of her. I rented a car through them for a month and a half due to life changing circumstances and they were all genuinely sincere and helpful. Will definitely come back for future rentals.”
“I like Alamo. I don't like playing a shell game of what vehicle they try to get you into when the one you requested isn't available. It's the first time I've had this problem with Alamo. This experience is a one-off. I'll still rent with them. They've been great every other time over the last 11 years.”
“My experience working with enterprise was delightful, even given the circumstances. I had to leave my vehicle at the dealership for about a week and needed to rent a car. An enterprise staff member PICKED ME UP from the dealership and brought me to their office location. The representative I worked with was knowledgeable, patient, and answered every question I had. Twice, I had to extend my rental reservation due to my vehicle not yet being ready. All I had to do was call in and let them know, and it was done in less than 5 minutes. Once my vehicle was ready, I drove the rental to the office and a staff member drove me to the dealership to pickup my vehicle. I can’t thank enterprise enough for the support and assistance provided during this time. Thank you!”
“I LOVE this location. Always easy pick up and drops despite extenuating circumstances or unforeseen inconveniences. The staff here always seem to bend over backwards or go out of their way to keep me satisfying and mobile. Thank you so much for being dependable throughout. I will never use another location in the san antonio area.”
“It is very easy to get in and out when renting from here. Staff are friendly and go above and beyond. I've been using this location for about 10 years and have never had any problems.”
“Josh Hingleton was extremely helpful and professional. He took the time to assist me thoroughly and made sure everything was handled correctly before I left. His customer service and patience really stood out, and I truly appreciated the support he provided. Great experience overall—thank you, Josh!”
“I’m not going to focus too much on the rental vehicle with this review because the one I got was not only clean but it also ran exceptionally well. What I really want to focus on is the customer service from both Mike and Tammy that went above and beyond for me. I’ve also rented enough vehicles in my life to say that after reading the reviews, people forget that they need to read the requirements of what is needed before renting a vehicle (Please make sure that if you live in San Antonio, that you bring a current utility bill in your name AND that you have good enough credit to use your debit card, otherwise, you will need a credit card under your name with funds available to hold the vehicle. THIS IS ALL STATED WHEN BOOKING ONLINE. Also, take pictures before you leave the lot. Document all scrapes, dings, scratches, holes, ANYTHING before leaving and notifying them of this, too. Otherwise, it’s on you. With that being said, having an open communication and friendly attitude goes a long way and this is what I was consistently met with here at this location. 100% will rent here again. Thank you, Tammy for making both the check-in and check-out process so easy. San Antonio and Avis are blessed to have a wonderful employee like you!”
“My sister had a wreck, and had to get a rental car from Enterprise Rental Car. They did not have any vehicles at the time. This location was So accomidating to her. It took about a month to get her vehicle back. We returned the car and again this location and staff took care of us.
Thank you.”
“Really affordable and Shanita was so darn helpful it made the stress of the airport melt away. Also our BMW X3 M series was sick! Return was a breeze. I will 100% rent from them again.”
“Everyone was great. There was a little wait because of the clients that were ahead of me. Every person that I talked to and talked to me were friendly and extremely professional. I have zero complaints. Thank you Guys.”
“Staff and vans we rented were awesome, however the location of this store is very hard to get to if you’re not familiar with San Antonio or this area. Other than that great experience!”
“Had a car for a couple weeks due to my car being totaled but got in and out with the rental in a half hour, brought it back and Amanda Carr helped me out allot. Thank y'all.”
8 AM - 12 AM
Please Go To Fox Counter, San Antonio
Car Rental
“Thank you Genesis!! With a bit of a car availability challenge this wonderful evening manager sorted things out for my rental successfully & to my absolute not only satisfaction, but above & beyond my hopes for a great rental had me on my way in a short mood of time! This location is a shining star of customer service in my frequent car rental experience!! I have used locations from California to Texas, and San Antonio location by far out, shines them all!”
“Tammy and Michael are the nicest people ever! We always come to them for all our rental needs! The cars are always clean. They have always gone above and beyond! Best car rental service ever! I refuse to go anywhere else in San Antonio to rent a vehicle.”
“Thank you for your great service and for being knowledgeable and courteous to me!!! Thank you Samantha W. I rented through Budget. I read the reviews but I had a totally different experience.”
“Great experience today at the airport car rental location! I was able to pick up early and the person who helped me at the front desk, Ivan, was pleasant, very helpful and remarkably handsome. Ivan gave me some interesting leads of how to get my day started and I couldn't be more pleased! Also, when I was allowed to go pick my rental vehicle, Penny, was patient and polite.”
“Didn't have a regular vehicle available. Had to settle for an all electric vehicle. Different experience. After I figured out the controls, everything was smooth.”
8AM - 11PM
9559 Airport Blvd, San Antonio
Car Rental
“Dollar, Hertz, and Thrifty are all one company and that's where you'll find Stephanie. She makes renting vehicles enjoyable and does it expeditiously! My spouse and I are hopeful she never leave the company otherwise, we'll have to rent somewhere else. The vehicles we have rented from her were always clean inside and out, never charged us extra for anything. In short, Stephanie is highly recommended. While in line, we noticed, she also assisted her coworkers helping other customers. Stephanie is very knowledgeable, tech savvy, very helpful and always goes above and beyond helping customers and others.”
“I asked if I could prepay and get a specific model, and not interested in driving the majority of a long road behind the wheel of a similar model. The Budget agent made short order of my first request and informed me the bill was less than the original quote. The agent then advised me that he added a note to my reservation to ensure I get the vehicle I reserved. I will update this review in the afternoon on Dec 15 after I pick up the rental.”
6AM - 12AM
9559 Airport Blvd, San Antonio
Car Rental
“Our rez was with Dollar, but they work hand in hand with Hertz. Car was ready for us when we arrived. Clean and in good working condition. The lady at the counter provided everything that we needed.”
“The Thrifty/Hertz customer service rep, ALFONSO, was fantastic w/ prompt, friendly checkin and processing of our rental car today @ San Antonio Airport. PENNY was the 2nd representative we encountered shortly after…She helped us locate our rental car in the large, multi-level lot and walked us directly to our car! Kudos to both those wonderful people who were professional, personable, and eager to help us…Thank you so much!”
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“I totally recommend this company and most of all THIS LOCATION.
I been coming here for a while, the other day my husband suggested I go to another location, that place gave me hell and refused to give me any keys to a rental. Listen, I come back here and they never stop giving exceptional service, I walked out with a rental when I needed it most. The staff are Amazing. Shout out to Giocelis!”