About East Texas Professional Credit Union (ETPCU)
East Texas Professional Credit Union (ETPCU) receives positive feedback for its friendly and helpful staff, especially in member services. Customers appreciate quick assistance with issues like card malfunctions. However, some members have experienced difficulties accessing statements and were surprised by loan denials despite having no debt. Overall, ETPCU is recognized for good customer service, though there are concerns about communication and loan approval processes.
i have had issues getting my statements every month and I was never called or talked to before they denied me for a small $500 loan, when i have NO DEBT! They are the only one who denied me too
October 2022
i have had issues getting my statements every month and I was never called or talked to before they denied me for a small $500 loan, when i have NO DEBT! They are the only one who denied me too
March 2021
Called for customer service and Nicole was so professional and helpful!!! She was also very patient. Thanks. Nicole
