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“I wanted to write a review about this Store because JUSTIN ARDEN Stayed after closing hours to help me and my mother out with our phones through Verizon. He did an amazing job. He helped us with everything he could and got us on the right track. Got us a phone got us a tablet. Got my husband‘s phone unlocked got our service back on there so we didn’t have to lose our phone number since straight talk couldn’t transfer our numbers back. I want to give him a five star rating. If there was more stars on there I would give y’all the most amazing stars ever because he did what he could and he got us where We didn’t have to fight with the hassle getting new numbers getting another phone service beside y’all. Y’all are outstanding and amazing and there’s not much more words I can describe y’all are just amazing and him, especially because he could’ve went home to his wife and not helped us at all, but he stayed until almost midnight to help us. I wanna give a big shout out to Justin Arden for a great help and everything”
“We went three times to a Retail Store and was finally told to call AtT Support. Support got the old phone back working and said to go to a Company Store to move from an IPhone to Flop for my 90 year old dad. Ezekiel Esparza was able to swap us over after fighting the system. Super helpful and courteous. Glad I went there!!”
“Collin is a world class customer service representative. He willfully helped me move my parents from AT&T to my Verizon plan so they would have signal. He transferred their original phone numbers, data, contacts and tons of pictures. We were completely broomed out of the 4th st location, and never made it past the doormat. He is my new "phone guy" for me and my 70yr old mother. He never hesitated. 1 in four people is over 65..We need more Colllins to help navigate changing technology.”
“Chris provided excellent service! Due to my android phone being a bit complicated, I allowed a lady in waiting to step in front of me and pause my service. She needed to be somewhere in an hour. However, Chris still worked on my phone during the waiting on hold for customer service for other lady. He was successful in completing my phone service plan and the other lady as well. Chris was excellent at multitasking and providing great customer service. Also, I live 15 minutes from the Att store in Mt. Pleasant Tx, and I still chose to drive 48 minutes to Longview TX for this store!”
“Shauna is the new manager at this location and she's totally awesome. She will try and take care of your problem quick and fast. I was told that my mom needed a new ? instead Shauna quickly told me and had shown me a quick trouble shooting tip. I really appreciated her for that. Definitely will be going back. Also I dreaded getting a new ? instead all I needed was a new memory card, again thanks Shauna because I like my old phone.”
“They are polite and although I am not a customer I visit them for a homeboad older lady that I help because she can't. They have never disappointed me and I would recommend them to anyone. They have a very knowledgable tea m. They are quick and polite. Exceptional service.”
“roger, maria, and august and daniel, I think is what their names are they are amazing, they know what they are doing when it comes to setting up the phones, with there phone experience they make the most sense in explaining and understanding. will come again!!”
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“Had an extremely complex problem that I could not bring to a happy conclusion by myself
Jack Donovan went above and beyond the call of duty staying after hours to help me and I could not be more pleased with the service of this young man”