The AT&T Store in Lubbock offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer service experiences vary. Many reviews highlight amazing, helpful, honest, patient, professional, and knowledgeable workers who answer questions thoroughly, provide good advice, and complete transactions quickly. However, other reviews report negative experiences with customer service, stating that representatives lied, provided faulty equipment that did not work, and were not very engaging on a personal level. The store aims to help customers find the right device and data plan.
Ethan @ 82nd Street your the BEST AT&T help we have had in 15 years! Customer service ⭐️⭐️⭐️⭐️⭐️
February 2026
Go see Svannah, she made adding another line and phone simple. She also had to fix my account that another employee messed up!!!!
January 2026
I’m unfortunately do not remember my associates name but she was GREAT!!! Very helpful and kind. She had a nose ring I believe. I was in and out in 20 minutes and she answered all my questions honestly and I felt valued!
