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“Jacob J. was helpful and knowledgeable in my phone upgrade. He and Chad ensured everything was switched over, updated and passwords were in prior to my leaving to ensure a smooth transfer process. By far, one of the best-ran Verizon stores in Lubbock Tx. Thank you, guys!”
“My experience here at the store pretty unique the person who showed me the phone was and he showed me how to work the phone can you listen to my questions so overall he's a good salesman”
“I just wanna say the customer service at this location was the best iv ever received. Ray helped me with my switch and purchase of 4 new iPhones and he was very professional. I was so impressed. Thank you very much to Ray.”
“Fernando he was fast and it was quick and easy to get me switch with no problems please come see him he tells all the deals that they have the best deal to take a”
“THANK YOU SO MUCH FOR HELPING ME SET UP MY NEW PHONE! Great customer services ,friendly faces and excellent coverage ! I can’t complain about the rates either! Over all a great place to go. I’m glad I came in! Highly recommend!”
“I had an excellent conversation with Deion (Not sure of the spelling) while I upgraded my phone. The staff was friendly and knowledgeable, and even though they were busy they got me taken care of quickly. I highly recommend this place.”
“Walked in to this location with great customer service Victoria greeted us right away and made us feel welcome while she was also helping other customers. We highly recommend this location”
“Came in for a iPhone XR repair , he told me a different price $79+ tax screen repair then what was on the website for $69 , but I did needed my phone for work and he repaired it in 15 minutes… I would come back and give my buisness again still very professional”
“Bryan was amazing! He was very helpful and just super personable. He was full of information, and made us feel welcome and made a long process less dreadful. At the end of our time there, Ethan helped us with one final thing to make sure we were good to go. Amazing experience overall! :)”
“I went into store at 2449 34th and representative Leticia Cantu was helping another customer but while she was on with her technical support she was also asking me what she could help me with and I informed her of my issue and she let me speak with the cust support and there was nothing that they could help me with, so I was told and that I had to wait 24 hrs to get assistance with this matter. Well I waited, very upset but I waited... She was still assisting the customer before me but she insisted on also helping me and she did... By the time I got home my issue was RESOLVED BY LETICIA!! A big THANK YOU and EXCELLENT CUSTOMER SERVICE AND MULTI TASKING!! She saved us as customers”
“Absolutely love this location It's near home and the guy Jon there is so helpful. I am not the most tech savvy so having a go to person on literally anything is awesome! Thank you and I will recommend this place”
“After speaking to multiple customer service people and not really getting anywhere. Aaron was the only one to really listen to my problem and worked with me to get the best possible solution instead of just the easiest.”
“Reyna and the other employee were super helpful and very patient. I received awesome customer service buying an iPhone 13 Max Pro. Definitely recommend this location!!”
“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
“Jasmine was awesome! I've honestly had bad experiences in the past at a different AT&T location. It was night and day difference. She helped me get my new phone, helped me decide on a case, put my screen protector on for me, and I was out within an hour. What stood out the most though is how personable she was. It felt like I was talking to an old friend while waiting on everything to load. She was so sweet to my two young boys. If I ever need anything phone related I'll definitely looking for her.”
“Needed a new phone/line plan. Shakierah was so awesome and helpful!!! Wonderful experience.
Update: Disappointed in my visit today. A worker assisted me in buying a new screen protector. I asked him to put it on, and he did not do a good job. I now have bubbles in my phone and it is incredibly off centered. Unfortunate because I usually have wonderful experiences at this location!”
“Novy was great. Very thorough and stepped me through a plan that suited my needs much better than the one I was on. I would definitely recommend him and this location. This location is much better, in all aspects, than any of the others in Lubbock I have visited.”
“Tayzia was so sweet and personable while still being professional and efficient! Would 100% recommend her to anyone going to this location for any services ☺”
“I received the best customer service from the manager Jennifer , she went above and beyond to help me fix my phone , and she even offered the payment options to help me get an upgraded phone as well , she was very informative about the 2 options available and if I had the necessary payments available I would've applied. I will be back to do an upgrade in a couple of months when I'm able to afford it or better yet apply for the payment option they have available. I did get a phone to add to my account so I can have a back up one available if my phone does decide to not work anymore. I highly recommend this location because Jennifer and her employee Carlos are nice engaging informative workers that go above and beyond for their customers that I witnessed.”
“Kassandra was amazing. She helped my daughter setup her new iPhone and went above and beyond to set everything up for us. Thank you Kassandra for being so kind and helpful! 10/10 recommend this location.”
“At Cricket Wireless Authorized Retailer, you can expect helpful service and a good range of affordable plans and devices tailored to everyday needs.
A convenient stop for quick setups or upgrades, making staying connected simple and hassle-free.”
“Michael Stine-the best sales experience I have ever experienced!! We have been with Tmobile for 23 years and Michael made the transition simple, understandable and enjoyable. Everything was discussed upfront and was clear. Michael was professional and personable all at the same time! Highly recommend this store and Michael!!!”
“Had an amazing experience today both employers were very helpful and super friendly. Aaron even took the time to help me set up my phone. Thank y’all so much for to help”
“I have been coming to this store for over 5 years. The customer service I get from Naomi is always very helpful. She always goes above and beyond the call of duty to make sure I get exactly what I am asking for plus more. Definitely recommend this store to all Cricket customers. Ask for Naomi and you won’t be disappointed. ?”
“Mary Lou Rivera was extremely helpful. She answered all of our questions and was very friendly & patient. Definitely the best experience we’ve had at AT&T.”
“STORE ON SLIDE ROAD BY THE MALL HAD A/C OUT I really hope it was fixed other store on Ave Q was great thank for the new one of a kind GALAXY iPhone X Generation first and last”
“Called to get more information about a upgrade since I already have service here and also to see what promotions, Lori did amazing at helping with all my questions, was patient and attentive.. I really appreciate her customer service and making my interest in an upgrade more easier, THANK YOU LORI AND METRO”
“Porsha helped me get my father a new phone. She’s very knowledgeable and helpful. She helped me choose the perfect phone for him. She’s also funny which made the process easier! If you need a phone go see her. She located at the one off 34th and Q.”
“Guys in the store were great. Told them what I was looking for and they showed me my options. No pressure to buy the most expensive phone, because of this I will be back for my next phone!”
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“I have had many cell phones and cell phone carriers in my time, as I'm sure we all have. I have NEVER had a better experience than I did with Terry at Boost on Parkway Dr in Lubbock. Went in for an upgrade on my phone and Terry was very knowledgeable, very friendly, and very helpful. She provided best-in-class service and won me over as a long-term customer not only for Boost mobile, but for her store as well... Whatever store she's at! Go see Terry, you'll thank me later! Keep up the good work Terry - you're killin' it!!!”