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9AM - 8PM
3103 34th St, Lubbock
Mobile Phones
“Just want to say how great this location is!! everyone was friendly, but i had help from jacob j. i had bought a phone and needed help switching my old one to my new one and he was so kind, helpful, and patient with me. i don’t have wifi at home and they let me chill in the store for about 20 minutes until my phone was done uploading. all of the employees held conversations with me while i waited and were kind as well. will def recommend this location. :)”
“I just wanna say the customer service at this location was the best iv ever received. Ray helped me with my switch and purchase of 4 new iPhones and he was very professional. I was so impressed. Thank you very much to Ray.”
“Fernando he was fast and it was quick and easy to get me switch with no problems please come see him he tells all the deals that they have the best deal to take a”
“My experience here at the store pretty unique the person who showed me the phone was and he showed me how to work the phone can you listen to my questions so overall he's a good salesman”
“THANK YOU SO MUCH FOR HELPING ME SET UP MY NEW PHONE! Great customer services ,friendly faces and excellent coverage ! I can’t complain about the rates either! Over all a great place to go. I’m glad I came in! Highly recommend!”
“It a little time to get an estimate for how much it would cost for the work, but they made quick work of replacing my charging port. Fair pricing and fast work. The only place I will go now.”
“The store is very clean and the young lady that is there is very helpful and polite she always have answer to any question and always willing to listen and help with any problems and always know how to fix others mistakes Good job MacKenzie Sanchez”
“Great customer service highly recommend this location. Victoria helped me set up my new phone she was fast and switch everything over. Thank you for being so patient and helping me.”
“I had an excellent conversation with Deion (Not sure of the spelling) while I upgraded my phone. The staff was friendly and knowledgeable, and even though they were busy they got me taken care of quickly. I highly recommend this place.”
“I usually don’t write reviews, but I had to give a shoutout to Michael at T-Mobile. The guy is an absolute legend. From the moment I walked in he was super friendly, patient, and actually took the time to make sure everything was set up right instead of rushing me out the door like most places do.
He answered every question, explained things clearly, and made the whole process way easier than I expected.”
“Bryan was amazing! He was very helpful and just super personable. He was full of information, and made us feel welcome and made a long process less dreadful. At the end of our time there, Ethan helped us with one final thing to make sure we were good to go. Amazing experience overall! :)”
“Absolutely love this location It's near home and the guy Jon there is so helpful. I am not the most tech savvy so having a go to person on literally anything is awesome! Thank you and I will recommend this place”
“Rusty is the man, he will make sure you get the features you need at an affordable price. We work with lots of tech vendors and it's always easy to recommend Prospice.”
“I’m unfortunately do not remember my associates name but she was GREAT!!! Very helpful and kind. She had a nose ring I believe. I was in and out in 20 minutes and she answered all my questions honestly and I felt valued!”
“Jocelyn assisted my husband and I with great customer service. We had visited another location and they could not help us with our issues. Jocelyn is very knowledgeable and knows her products and services. She really went far and above what was expected from me today .
She deserves credit for being such a great associate.
Thank you again Jocelyn !”
9AM - 8PM
2625 50th St, Lubbock
Mobile Phones
“Needed a new phone/line plan. Shakierah was so awesome and helpful!!! Wonderful experience.
Update: Disappointed in my visit today. A worker assisted me in buying a new screen protector. I asked him to put it on, and he did not do a good job. I now have bubbles in my phone and it is incredibly off centered. Unfortunate because I usually have wonderful experiences at this location!”
“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
“Aliyx and Dawson are the best! So helpful and informative. The only truth we’ve gotten from an AT&T store! Appreciate them so much and will be customers at this store from now on!”
“Just came out of cricket and was frustrated because my phones weren’t working. But oh my goodness Victor R. Was EXCEPTIONAL!! His customer Service skills were spot on and he helped me get my service and phones back working!! They need more people like Victor who has the people skills to handle every client with ease, and getting down to the issue. Thank you cricket for hiring such a remarkable employee, if I could give him 10 stars I would!! ?”
“Absolutely appreciate the associate who helped me get my service and phone.
Super informative, very professional. The store was very clean. Thank gosh, yes that matters lol.
Will be recommending family and friends to go to this location.”
“Today I went into AT&T to upgrade my phone, and I had a great experience with a knowledgeable rep named Roman. He was very patient and kind And didn’t make me feel ignorant . Thank you again, Roman. I will definitely be coming back!”
“We had the great idea of switching our internet service in hopes of getting better service and possibly a better price as well. We worked with a gentleman named Jerry Slater who not only gave us much better service but also was able to save us money as well. He was so knowledgeable and helpful that we feel comfortable recommending him with complete confidence.”
9AM - 8PM
5718 4th St, Lubbock
Mobile Phones
“I read that chart wrong ! I meant to put I was VERY satisfied with Marcus! He was extremely helpful, professional, kind and answered all of my questions. He didn’t make me feel rushed, he carefully explained everything I needed to know. He even helped me sign up for internet.”
10AM - 8PM
5214 98th St Suite #303, Lubbock
Mobile Phones
“The best T-Mobile store in all of Lubbock. Lyam, the store manager, always goes the extra mile to ensure customer satisfaction. As with all tech stores, there can sometimes be a wait. But the unique thing about this store is that the employees give each customer their full time and attention, ensuring that no stone has been left unturned.”
9AM - 8PM
5031 50th St, Lubbock
Mobile Phones
“Azael greeted me upon walking in to the store with a smile. He had a positive attitude during our time. He was very efficient with setting up a internet installation appointment.”
“Reyna and the other employee were super helpful and very patient. I received awesome customer service buying an iPhone 13 Max Pro. Definitely recommend this location!!”
“Thanks to Savanah at this location!
Really the best experience of all Lubbock locations. She casually fixed all failures frustrations created by CS calls, and problems created by other unaffiliated franchise locations. Give this 5star GOAT a promotion and raise! More locations need this level of CS if YW is gmi.
Thanks again, Savanah!”
“I got 4 lines and the service is running pretty good. The representative was cool and friendly. He set my phone within a short time. The plan was cheaper. Highly recommended.”
10AM - 8PM
5510 4th St Suite 260, Lubbock
Mobile Phones
“After speaking to multiple customer service people and not really getting anywhere. Aaron was the only one to really listen to my problem and worked with me to get the best possible solution instead of just the easiest.”
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“I have had many cell phones and cell phone carriers in my time, as I'm sure we all have. I have NEVER had a better experience than I did with Terry at Boost on Parkway Dr in Lubbock. Went in for an upgrade on my phone and Terry was very knowledgeable, very friendly, and very helpful. She provided best-in-class service and won me over as a long-term customer not only for Boost mobile, but for her store as well... Whatever store she's at! Go see Terry, you'll thank me later! Keep up the good work Terry - you're killin' it!!!”