The Bank of America (with Drive-thru ATM) has been a reliable and convenient choice for customers since 1996. The branch is known for its great service, with staff promptly assisting customers and having their information readily available. However, the closure of the drive-thru ATM has been a source of frustration for some, particularly those with disabilities who now have to wait in line. While mobile deposits can occasionally be delayed, the overall experience at this branch is generally positive, with customers appreciating the bank's consistency and dependability.
Senior banker Alma Sotelo was fantastic! My wife and I were deeply impressed with her professionalism, her speed in getting things done, and her thoughtfulness in helping us get what we needed.
May 2026
I can see exactly why they have 2 stars and have no drive to raise their rating. These tellers are just plain rude, and the manager Gloria D Molina, just as rude, cannot take fault when they make a mistake and will pin the blame on anyone else but themselves. Learn how to do a deposit correctly instead of blaming someone... read full comment
April 2026
I have been a customer since 2023 and have always received excellent customer service General manager at 82nd street location has recently given special service and excellent customer service...Thank you
