Chase Bank
BanksHours:
6503 82nd St, Lubbock TX 79424 Hours
About Chase Bank
Chase Bank has received a mix of feedback from its customers, highlighting both positive experiences and some areas for improvement. Many customers appreciate the professionalism and friendliness of the staff, particularly mentioning team members like Jazzlynn, Leena, Megan, and Shelby for their exceptional service. They are noted for being attentive, knowledgeable, and efficient in handling banking needs, which contributes to a positive experience when opening accounts or seeking assistance. The bank's location is convenient, and the facilities are clean. However, some customers have pointed out that the setup inside can be disorganized, especially when lines form. This can create awkward situations for customers trying to navigate the space. Additionally, there are concerns regarding the enforcement of common courtesy rules, such as the removal of hats, which some customers believe should be addressed for a more comfortable environment. Overall, Chase Bank is recognized for its helpful staff and efficient service, making it a recommended choice for banking needs, although improvements in organization and policy enforcement could enhance the customer experience further.
Most Recent Reviews
June 2026
Disregard any negative reviews for Leena Salem. She has the kindest heart and was super intelligent. She also does really well with kiddos!!
May 2026
Went in for help on my auto loan and they pulled me and my husband back sooner as I was feeling nauseous Leena gave me a glass of ice water and lollipops and kept asking if I was ok she definitely showed she cared. She also took care of our needs as well. Thank you leena😊
April 2026
I can't comment on the customer service here, but they're ATM lobby is always clean
More Comments(66)
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