Embassy Suites by Hilton Lubbock is an older hotel that may need some updating, with rooms described as a little outdated. The rooms are generally spacious, quiet, and clean, often featuring an affordable and comfortable king suite setup perfect for business, complete with WiFi and LAN options. Some guests found the bathroom on the small side. A common issue involved room temperature, with several reports of AC units not functioning properly, being set extremely cold, or making noise. The beds were also noted as too hard by some. The staff receives consistent praise for being friendly, warm, attentive, and accommodating. A highlight for many is the breakfast, which is frequently called great and the best at a hotel, with special mention of serving bacon. The hotel offers a happy hour, though its duration was found too short by some. The digital key option does not always work, so getting a key card from the front desk is advised. The location is noted as near Texas Tech and other places. Overall, stays are described as decent, loved, or a nice experience, despite the occasional maintenance problem.
first time staying at a embassy suites and we loved it. customer service was friendly. the breakfast was the best I have ever had at a hotel. the room was nice but the beds were to hard for us. my back hurt every morning. other than that it was a nice experience.
July 2025
This hotel is quite old and the room took a long time to cool down.
July 2025
Our stay there is super and Michael gave us a nice welcome.Service is excellent the staff is super.
