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“We had the great idea of switching our internet service in hopes of getting better service and possibly a better price as well. We worked with a gentleman named Jerry Slater who not only gave us much better service but also was able to save us money as well. He was so knowledgeable and helpful that we feel comfortable recommending him with complete confidence.”
“The best T-Mobile store in all of Lubbock. Lyam, the store manager, always goes the extra mile to ensure customer satisfaction. As with all tech stores, there can sometimes be a wait. But the unique thing about this store is that the employees give each customer their full time and attention, ensuring that no stone has been left unturned.”
“Azael greeted me upon walking in to the store with a smile. He had a positive attitude during our time. He was very efficient with setting up a internet installation appointment.”
“Both ladies were very helpful got me all setup quick and fast helped me with new features of my new phone. Very very satisfied with the customer support and service!”
“Probably the most knowledgeable staff in all of Lubbock! I was helped by Erika and she was totally nice and helpful. Ive been using this service since I switched from the Walmart prepaid system and I have zero complaints!”
“Came in today and Leah helped bring my phone back to normal. As I waited, I watched her customer service with others and she was excellent. She's friendly and knowledgeable with phone issues. Highly recommend Leah G.”
“Chadd & Gabe at Verizon did an amazing job today helping me get my daughter a new phone and watch. They were very friendly and knowledgeable. They took the time to answer all our questions. Great customer service. Thank you for all your hard work.”
“We had a great experience! My mom and I had some problems with an order that came online and we picked up at a different store. The other store was NOT helpful at all but Amber and Anthony at the Canyon West location were helpful and compassionate and explained everything very well. They were so kind to us! 10/10 would recommend”
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“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”