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“My husband went in for an upgrade and Fausto was very helpful and knowledgeable. He answered all our questions and was very nice. Sometimes coming in to buy a phone can be long and boring, but he made the phone buying process fun.”
“I had the most delightful experience at this store! Lyam was very helpful when I was ready to switch providers, he helped me find the best option for me and my family! I will always recommend this store to family and friends.”
“Both ladies were very helpful got me all setup quick and fast helped me with new features of my new phone. Very very satisfied with the customer support and service!”
“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
“Janna, the little girl who was working in the office, was absolutely amazing. She answered every question in a timely and polite manner. Janna was unquestionably the right person for the job for my daughter!!! Thank you Janna”
“They are good at customer service and take good care of folks. If there is an issue, delay, setback, or inconvenience, they do everything they can to make it up to the customer. It's an awesome store with several great people working there.”
“Great customer service in the store. Frustrating because online team did not fix an issue I had called them about. Instead, I have to go into the store. Seems their online team is not as focused on quality customer care as the team in stores. I am giving the in store team 5 stars. Online team would get two stars!”
“Great staff here. Efren was a huge help. Verizon corporate made getting a new phone much more complicated than it should have been but the local staff bent over backwards to get it fixed as it should have been.”
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“Kenneth was super helpful in helping me figure out whether to do an insurance claim or trade in. He came up with a good solution that saved money on my plan! Very good customer service as well!”