Verizon in Lubbock offers a wide range of mobile, 5G home internet, and business services. Customers can visit the store or schedule an in-store appointment online. Online orders can be picked up in-store, with free 2-day shipping, express lockers, and same-day delivery where available. Customers have praised the store's helpful and friendly staff. Deidra, in particular, has been singled out for her excellent customer service, taking the time to understand customers' needs and providing a personalized experience. Amber and Walker have also been commended for their patience and professionalism in assisting customers, even when dealing with complex issues. The store is described as having a great atmosphere and being well-maintained. The staff is said to be professional and efficient, with customers being attended to promptly. While some customers have noted that not all staff members seem enthusiastic, the overall experience is overwhelmingly positive, with many customers expressing their satisfaction and recommending the Lubbock Verizon location.
Chadd & Gabe at Verizon did an amazing job today helping me get my daughter a new phone and watch. They were very friendly and knowledgeable. They took the time to answer all our questions. Great customer service. Thank you for all your hard work.
October 2025
Great service from John. Talk about expert and professional. This guy knows his stuff! Thanks John!
January 2025
Great customer service in the store. Frustrating because online team did not fix an issue I had called them about. Instead, I have to go into the store. Seems their online team is not as focused on quality customer care as the team in stores. I am giving the in store team 5 stars. Online team would get two stars!
