Verizon in Lubbock offers a variety of services, including mobile phones, 5G home internet, and business needs. Customers can visit the store or order online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The staff is frequently praised for their exceptional service. Many reviews highlight the helpfulness of employees like Efren, Mario, and Enrique, who go out of their way to assist customers, whether it's fixing complicated phone issues, handling warranty claims, or providing new plan options. The atmosphere is described as friendly and efficient, making the process enjoyable for visitors. Overall, Verizon receives high marks for its knowledgeable staff and commitment to customer satisfaction.
We had a great experience! My mom and I had some problems with an order that came online and we picked up at a different store. The other store was NOT helpful at all but Amber and Anthony at the Canyon West location were helpful and compassionate and explained everything very well. They were so kind to us! 10/10 would... read full comment
February 2026
5 stars! They were so helpful and kind to us even though we came in late to get a problem solved that we didn’t know how to fix.
February 2026
I came in to this store looking for a new phone and the rep Enrique helped me and hooked me up with a good deal!! I got the S25 Ultra and I'm loving this phone, camera quality is crazy! I definitely recommend people to work with him, he definitely knows his stuff.
