Metro by T-Mobile receives positive feedback for its friendly and helpful staff. Customers appreciate the excellent customer service, with some staff going above and beyond to resolve issues. Despite some dissatisfaction with the service, employees are determined and hardworking. The overall experience is friendly and welcoming, and many customers feel confident in the staff’s ability to assist with their needs. The store is known for its good customer service and a positive atmosphere.
I wish I could do a 10 star! I will definitely go back to this location to do business. I will not go elsewhere! I had the best customer service experience in truly long time! Luz the store manager helped resolve a problem with inbound calls to my phone. Julia and Monique were also so helpful. I highly recommend this location.
September 2025
The young lady at the store who helped me with setting up the phone went way above and beyond. She deserves a bonus 🙂
June 2024
Adrian and Jasmine were absolutely amazing and went above and beyond. I highly recommend them. Best customer service I've had in ages!
