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“Just want to say how great this location is!! everyone was friendly, but i had help from jacob j. i had bought a phone and needed help switching my old one to my new one and he was so kind, helpful, and patient with me. i don’t have wifi at home and they let me chill in the store for about 20 minutes until my phone was done uploading. all of the employees held conversations with me while i waited and were kind as well. will def recommend this location. :)”
“I just wanna say the customer service at this location was the best iv ever received. Ray helped me with my switch and purchase of 4 new iPhones and he was very professional. I was so impressed. Thank you very much to Ray.”
“My experience here at the store pretty unique the person who showed me the phone was and he showed me how to work the phone can you listen to my questions so overall he's a good salesman”
“THANK YOU SO MUCH FOR HELPING ME SET UP MY NEW PHONE! Great customer services ,friendly faces and excellent coverage ! I can’t complain about the rates either! Over all a great place to go. I’m glad I came in! Highly recommend!”
“Great service this one employee help me out a lot she was very helpful and was a really hard worker thank you it was a lady on 50th location on Thursday April 10 sorry I am bad with names but she knows who she is thank you”
“The store is very clean and the young lady that is there is very helpful and polite she always have answer to any question and always willing to listen and help with any problems and always know how to fix others mistakes Good job MacKenzie Sanchez”
“Great customer service highly recommend this location. Victoria helped me set up my new phone she was fast and switch everything over. Thank you for being so patient and helping me.”
“Novy is the most helpful AT&T person I have met in all my years of service. Very patient and knowledgeable of his store. I think he could handle running his own store very easily. If you want professionalism and knowledge ask for Novy. He is the guy to go to.”
“I had an excellent conversation with Deion (Not sure of the spelling) while I upgraded my phone. The staff was friendly and knowledgeable, and even though they were busy they got me taken care of quickly. I highly recommend this place.”
8:30AM - 7PM
3602 Slide Rd B6, Lubbock
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“Mariano at Flex Phone Repair did an awesome job replacing my phone screen! The repair was quick, the pricing was very fair, and he even fixed a small issue with my charging port free of charge. Super professional, friendly, and honest service. I’ll definitely be returning if I ever need another repair and highly recommend him to anyone needing phone work done!”
“Absolutely love this location It's near home and the guy Jon there is so helpful. I am not the most tech savvy so having a go to person on literally anything is awesome! Thank you and I will recommend this place”
“Dominique was incredible. We swapped out multiple phones and this had to have been the best experience I’ve ever had inside of an ATT store. He was incredibly nice and informative and made the entire process a breeze. Thank you!!”
“Jocelyn assisted my husband and I with great customer service. We had visited another location and they could not help us with our issues. Jocelyn is very knowledgeable and knows her products and services. She really went far and above what was expected from me today .
She deserves credit for being such a great associate.
Thank you again Jocelyn !”
“After speaking to multiple customer service people and not really getting anywhere. Aaron was the only one to really listen to my problem and worked with me to get the best possible solution instead of just the easiest.”
“I’m unfortunately do not remember my associates name but she was GREAT!!! Very helpful and kind. She had a nose ring I believe. I was in and out in 20 minutes and she answered all my questions honestly and I felt valued!”
“We were trying to switch to a new carrier & had been dealing with our phone being locked to the network in limbo not being able to do anything for almost two weeks. We’d been on the phone with customer service everyday for almost an hour at a time with no resolve. We’d came into this store and Shakinah helped us out she called customer service and was determined to get this fixed for us. After almost two hours on the phone she assured us the problem would be fixed within 24 hours & FINALLY woke up the next morning with my phone fixed!! So thankful for her patience and determination to help us out. Would recommend this location purely because of her customer service!!”
“Just came out of cricket and was frustrated because my phones weren’t working. But oh my goodness Victor R. Was EXCEPTIONAL!! His customer Service skills were spot on and he helped me get my service and phones back working!! They need more people like Victor who has the people skills to handle every client with ease, and getting down to the issue. Thank you cricket for hiring such a remarkable employee, if I could give him 10 stars I would!! ?”
“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
“Reyna and the other employee were super helpful and very patient. I received awesome customer service buying an iPhone 13 Max Pro. Definitely recommend this location!!”
“Azael greeted me upon walking in to the store with a smile. He had a positive attitude during our time. He was very efficient with setting up a internet installation appointment.”
“I read that chart wrong ! I meant to put I was VERY satisfied with Marcus! He was extremely helpful, professional, kind and answered all of my questions. He didn’t make me feel rushed, he carefully explained everything I needed to know. He even helped me sign up for internet.”
“Today I went into AT&T to upgrade my phone, and I had a great experience with a knowledgeable rep named Roman. He was very patient and kind And didn’t make me feel ignorant . Thank you again, Roman. I will definitely be coming back!”
“Great service every time I need something I go there because they help me and answer my question and Angie definitely deserves a raise because she is very knowledgeable and takes care of things I need quickly”
“Jayden and Dakota did an amazing job serving us. Jayden got a chair for my disabled mom so she can sit down on while getting her attended to! Thank y’all so much”
“Go ahead What I didn't like was Eliza, was helping me my phone. Then a customer walked in and the manager put me on hold so that elidar could help the other customer, which was very, very rude. I didn't appreciate what that manager did. Don't know what the manager's name, but he's a new one. Thank you.”
“I have been coming to this store for over 5 years. The customer service I get from Naomi is always very helpful. She always goes above and beyond the call of duty to make sure I get exactly what I am asking for plus more. Definitely recommend this store to all Cricket customers. Ask for Naomi and you won’t be disappointed. ?”
“Had an amazing experience today both employers were very helpful and super friendly. Aaron even took the time to help me set up my phone. Thank y’all so much for to help”
“I recently had my phone screen repaired by battery joe, and I couldn't be more impressed with the service! From start to finish, the process was smooth, efficient, and hassle-free. The staff was professional and friendly, and they explained everything clearly, including the pricing and estimated repair time.”
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“I have had many cell phones and cell phone carriers in my time, as I'm sure we all have. I have NEVER had a better experience than I did with Terry at Boost on Parkway Dr in Lubbock. Went in for an upgrade on my phone and Terry was very knowledgeable, very friendly, and very helpful. She provided best-in-class service and won me over as a long-term customer not only for Boost mobile, but for her store as well... Whatever store she's at! Go see Terry, you'll thank me later! Keep up the good work Terry - you're killin' it!!!”