New Balance of Lubbock provides a positive shopping experience with friendly and helpful staff. Customers praise the staff for their kindness, patience, and knowledge, especially when helping with specific needs like mobility issues or finding shoes that accommodate unique foot conditions. The store is clean, well-stocked, and offers quick and easy service, making shoe shopping efficient and pleasant. Staff members are attentive and willing to assist, although some customers wish for more in-store evaluation options, such as foot scans or fitting machines. Overall, customers feel valued and appreciated, often returning for additional purchases and recommending the store to others. The team’s dedication to customer satisfaction makes New Balance of Lubbock a trusted place for shoe shopping.
Joanna was very helpful. The shoes we had were no longer being made and she helped us find a couple of new pairs that we were happy with. Thank you!
October 2025
They always measure my feet and make sure the shoe fits right.
August 2025
The staff here were extremely kind with helping my mom with mobility issues find a shoe that works for her. I believe it was Austin who assisted us and he was fantastic!
