Prosperity Bank has received mixed reviews from customers regarding their service. Positive experiences highlight employees like Rachel Garcia and Mary, who are praised for their helpfulness and friendly interactions. Rachel, in particular, is commended for her outstanding customer service at the 98th street branch. Tommy Stallings is recognized as a top Mortgage Loan Officer with unmatched product knowledge. However, some customers report negative experiences, feeling unvalued or ignored in other locations. Despite this, Chris at the 82nd street location is noted for his knowledge and helpfulness. Overall, customer service quality varies across branches.
Mary helped me at the front counter today and she was incredibly helpful and friendly. Really great interaction, and far better than my experience at other locations! 10/10 would recommend!
October 2023
Tommy Stallings has quickly evolved into a top Mortgage Loan Officer for Prosperity Bank. His product knowledge and service levels are unmatched!
May 2023
Rating based on the vibe I received while opening an account. I left the bank feeling like I was a bother it was not a good customer service experience. On another note Chris at the 82nd st location is extremely knowledgeable and helpful with any questions or concerns.
