Sutherlands HomeBase in Lubbock, Texas, is a store that offers a wide selection of home improvement, gardening, farm, and pet supplies. Customers appreciate the store's variety of products and often find it more convenient than larger chain stores like Lowes or Home Depot. The garden center is especially praised for its high-quality soils and fertilizers. Many customers enjoy the friendly and courteous staff, noting that employees are available to help and make shopping a pleasant experience. The store has a welcoming atmosphere, with a clean environment and a feeling similar to a small local hardware store. However, some visits have been disappointing due to rude or unhelpful staff, especially when the store was not busy. Customers have experienced issues like poor customer service, especially in departments like lawn mowers, where staff refused assistance or showed disgust. Despite occasional negative encounters, many still prefer Sutherlands HomeBase for its selection, helpful staff, and overall shopping experience. The store is also a good place for DIY projects, repairs, or just browsing for something special.
Kevan did a great job helping me find exactly what I needed. Appreciate customer service.
August 2023
I love the selection and usually have a great experience, however, this trip was different. The staff was short when approached for assistance and acted rudely toward my wife when she asked for help a second time. Had they been busy I could maybe understand just a bit but they were DEAD!Rude af
May 2023
Good selection of items. Lumber lacks a little as for quality.
