U-Haul Moving & Storage of Lubbock offers a wide range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers have praised the staff for their exceptional service, highlighting individuals who are helpful, polite, and professional. Many reported quick and easy rental processes, with some completing transactions in just 10 minutes. However, there was one negative experience noted, where an employee's rudeness impacted customer satisfaction. Despite this, the overall impression of the location is positive, with several customers declaring it the best U-Haul experience they have had in various Texas cities. The facility is well-equipped with moving solutions, including portable U-Box containers and Moving Help® providers, ensuring customers have everything they need for their moving needs.
Fast, convenient, reasonably priced and great customer service. My go to always!
June 2026
Accidentally was overcharged by quite a bit. Within a week, I had a call from the manager here and a refund to make the charges the correct amount. Excellent customer service all around and this is the first time a mistake has ever been made. Thank you for making it right!
June 2026
Quick process, friendly staff, greeted when I walked in to rent, and when I checked out. I would use them again. I recommend you do the same
