“Ordered boots because the store didn't have size needed. Didn't fit, so the store found a different style and offered to do an even exchange. Perfect fit and made a very happy customer. Exceptional customer service!”
“Awesome store with a great selection and friendly staff! Very clean store! I love the Lufkin store! Great skilled hat shapers! Whitney is a great sales lady and so friendly and is very helpful!”
“I love the staff at this Buckle location! I’m a returning customer and will continue to be… I actually feel like family there because of the exceptional customer service! I go in and not only shop but also carry on conversations with the ladies who work there! Jessica is a very hands on manager and she has an excellent staff and I recommend her to anyone who asks me where did I get that shirt or whatever I’m wearing and they like it.
My sister came to LUFKIN from the Woodlands and she went shopping with me and we went to Buckle and she said she has never had exceptional customer experience at any Buckle like she had at the LUFKIN Buckle!”
“Expecting an ordeal, I went in to purchase a couple pairs of jeans for a friend. The young lady that greeted me knew exactly what I was looking for from my brief discription of their style. I got in and out of the store quickly thanks to the staff. That's how a clothing store should function.”
“Great friendly service. The store was neat and clean. Needed to find my size pants and staff helped me find them in the stack while she was straightening and folding the pants section. The cashier was very professional.”
“Mr. G's is simply amazing!! This was our 3rd purchase with him. Yes, we come from Austin all the way to Lufkin. We will be back again before a cruise in September. By far the best customer service ever. He most def knows what he is doing. Each time we come in, within 15-20 we are out of there. This last time we actually were able to come back same day and pick up the suit. Thank you so much! We look forward to seeing you again soon”