“As a senior, it is not always easy to manage the maze of electronic information required in today's world. We had the most pleasant opportunity to receive the assistance of Hana at the SSFCU on 10th Street in McAllen. Her professionalism, knowledge and patience was truly appreciated when we ran into a situation that we were not familiar with but she was able to positively resolve for us. In addition to this issue, Hana has also assisted us in our everyday banking inquiries and requirements. Great job, Hana!”
“Loved the great customer service given by Ms Nora. Not only did she help me with getting my loan going but she was very friendly and informative towards what stepd to take. Will definitely come back to her for financial advise.”
“All your personnel are top notch. Kind and friendly!! It’s refreshing to know you can walk into an establishment and feel the friendliness. Joel Rodriguez is so professional and works efficiently”
“Excellent service for so many years. All of the staff is very friendly and always has a smile on their face! And right there in front of me giving great service which make me feel good!”
“Wonderful customer service! Anna Gomez, the bank branch manager is consistently helpful. Ms. Gomez goes above and beyond. I see that she treats every client with kindness and professionalism.”
“We recently visited Vantage bank for a business transaction and our experience was wonderful! We felt as if the red carpet had been rolled out for us! The branch manager, Araceli Mendiola, took time to sit down with us and assist with our questions. Most importantly she was extremely knowledgeable which was comforting. She was also professional, warm, and friendly. I would highly recommend if you’re searching for a bank to consider Vantage bank. Their customer service is outstanding, and they make you feel as if you’re family!”
“Great bank. Aurora was of great help when I opened my business checking account. She assisted me very professionally and provided me a great explanation of the services that they offer.”
“(Translated by Google) Well, the truth is that they seemed super friendly to me, since I entered the lady who was there she treated me very kindly, she changed my check in less than a minute I didn't have to wait for anything.(Original)Pues la verdad a mí me parecieron Super amables, desde que entré la señorita que estaba ahí me atendió muy amable, cambió mi cheque en menos de un minuto no tuve que esperar nada.”
“Awesome location and staff! They helped me with a situation today and I can't thank them enough! I don't know of another bank that would've done that for me!”
“We decided to visit a nearby branch to resolve our issue regarding loan payments. We were attended to by Vianney, a loan representative, and her supervisor Priscilla .The two ladies were very attentive and extremely patient with my over-explaining of our situation. Somehow we had been charged 4 times in a single month as opposed to a one time payment. Naturally, this would make anyone upset but the customer service we received was exemplary. They were very accommodating to our need for having everything explained. Their customer skills are a credit to this institution. My daughter and I were very pleased with their level of professionalism.Our issue has been resolved. We are very grateful to Rally Credit Union and its employees for treating us well.Additionally the women were very kind and humored me as I told them dad jokes. Because they seemed to have enjoyed hearing the jokes I will include one in this review.“A year ago a friend of mine decided to go to mime school. I haven’t heard from him since...””
“(Translated by Google) The lady at the counter takes care of me super quickly and is very friendly.(Original)Me atiende súper rápido la señorita del mostrador y muy amable.”
“I have business and personal accounts in this bank..All the staff in this branch super friendly and awesome banking experience..I recommend Falcon bank for everyone..Especially this location at Business 83 in McAllen..”
“Excellent service! They've been great in assisting me with all my commercial banking needs for 3 + years. It's great to have them nearby in the neighborhood!”
“Awesome face to face service. Innless than 30 minutes i was able to do a bunch of stuff and fix couple issues i had. Get to know your bankers! They're here to help woth anything.”
“I have had my accounts at the Alamo Bank They were closed years ago so I switched to the Frost Bank on Ridge RD. I have never had a problem with with Frost. They are always friendly and professional. I even like going to the bank. I have been in a wheel chair for 5 years. I practiced for a long time and now I drive to the bank every month. Thanks to everyone at Frost Banks.”
“One of the best bank in the USA , easy to work have enough staff so does not feel busy waiting time under 3 minutes since it local you can easily negotiate With the rate of loan, banking fees …etc”
“The tellers here are always super friendly and helpful, especially the teller supervisor Avery. She's always super helpful and attentive in taking my transactions and helping answer all the questions I have on my account, keep it up!”
“I just Wana say one thing about perfect customer service... Great job guys and thank u so much for being so helpful to my family , friends and I.. without a doubt.. this is a Solid team. Bryan and German are magnificent! ? recommended!”
“I had the pleasure of being assisted by Shellsea M. Farias at Security Service Federal Credit Union, and she was absolutely phenomenal! From start to finish, Shellsea was professional, kind, and incredibly knowledgeable. She helped me secure a personal loan and guided me through setting up my new business bank account with ease. She answered every question I had with patience and care, making the entire process smooth and stress free. It’s rare to come across someone who truly goes above and beyond for their clients, Shellsea definitely did. I’m extremely grateful for her help and highly recommend asking for her if you visit! Thanks again! - Eli, Solv”