Boot Barn in McAllen offers a variety of quality western and work gear, reflecting America's heritage. Customers appreciate the large selection available in the store, though some have experienced challenges with customer service. While one shopper found a helpful employee who provided guidance, others reported difficulty in getting assistance and noted that employees seemed more focused on other tasks rather than helping customers during the last hour of operation. Although the prices are considered moderate and the clothing quality is generally good, some customers expressed disappointment with the store's focus on fire-resistant clothing, wishing for a broader selection of work gear. Overall, Boot Barn is a place to find quality products, but customer service experiences may vary.
Maritza helped me she was very patient friendly and informative. Veronica assisted us with hats and she has great customer service. Andrea at the register is very rude unprofessional.
March 2026
Very high prices, and a little pushy but at least they asked if we needed anything...
March 2026
That stuff was extremely helpful but the cashier was definitely under the influence of something.. she was rude and should be drug tested, she was slurring her words and couldn't put a sentence together. My existence was great until I went to pay, I got boots and wasn't even offered a box..
