PetSmart is the world's largest pet supply and services retailer, offering a wide range of products and services for pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many store locations also provide additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The reviews highlight positive experiences with helpful staff and a well-stocked selection, especially of dog food and pet products. Customers appreciate the friendly service at checkout and the assistance received in finding specific items, such as puppy feeding bottles. The store is described as a nice and fun place to visit, especially for families. However, there are some concerns. A customer was disappointed with the grooming service, particularly the lack of clear communication about the anal gland expression, which was not performed as expected, leading to an unnecessary second bath at home. This has caused the customer to decide not to return for grooming services. Others noted that the curbside pickup service can be inefficient, requiring customers to wait and then retrieve items inside the store, which diminishes its convenience. Additionally, the store's bathrooms need attention, as they were described as needing improvement despite the store's overall appealing appearance. Overall, PetSmart offers a comprehensive selection of pet supplies and services with friendly staff, but improvements in communication and some store amenities could enhance the customer experience.
10 out of 10 for me! The employees are so helpful and personable! Especially the GM Danny. His Bubbly personality and contagious smile keep us coming back for more!! :D
August 2026
Friendly and helpful and adorable kitten for adoption for a great price.
July 2026
Staff are friendly, including in the groomers department. Prices are reasonable.
