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“Excellent customer service! Staff is always friendly and helpful with questions. Great service with fingerprinting and store also has a good variety of gift items for purchase. Highly recommend The Mailing Store!”
“(Translated by Google) Excellent service and attention from your staff, very good hours and ample parking(Original)Excelente servicio y atención de su personal, muy buenos horarios y amplio estacionamiento”
“Shipped packages, courteous, friendly and fast service, paid with debit card. Also, had a legal document notarized by Victor Galvan, for $10. Notary service is cash only. I will probably bring my side chick here the next time she needs to mail packages to Mexico.”
“I have been sending my parcels here for more than 10 years, they are very accessible and very attentive, they can also send the mcia to Monterrey although I prefer to come to McAllen to do shopping, Highly recommended”
“5 star service from Chris at UPS, he went above and beyond for me after I lost my tracking number and was able to find it for me based on the date I dropped off the package.”
“Mail Pak has some of the best customer service around! Every time I walk in, I’m greeted with a smile, and the team is always so kind and ready to help. I often have to send multiple packages out for work, and they’re always so patient and efficient with the process. It’s rare to find a place where everyone consistently treats you with that level of positivity and care. Highly recommend!”
“I would like to give my highest praise and deepest appreciation to Ms. Christie Ramos for her truly exceptional customer service. From the moment I arrived, she demonstrated extraordinary patience, kindness, professionalism, and genuine care—qualities that are rare and invaluable. What made the experience even more remarkable was her ability to effortlessly manage the entire store by herself, all while 13 people were waiting in line, without once appearing overwhelmed or rushed.
Ms. Ramos handled every customer with calm confidence and respect, ensuring each person felt seen and valued. I was there for fingerprinting services and was experiencing difficulty with the machine. Ms. Ramos went above and beyond to assist me with fingerprint troubleshooting, taking the time to explain the process clearly and thoroughly until the issue was resolved. Her attentiveness and problem-solving skills were outstanding, and she never made me feel like a burden despite the demands placed on her.
Her performance is a textbook example of high-reliability organization principles in action—maintaining focus under pressure, prioritizing safety and accuracy, demonstrating resilience, and committing to excellence even in high-stress conditions. She showed remarkable situational awareness, adaptability, and accountability, all while delivering exceptional service with grace.
The store and the company as a whole are beyond blessed to have Ms. Christie Ramos. She embodies the epitome of what customer service should be. We truly need more wonderful, dedicated, and amazing people like her. She is an absolute asset, and her impact is felt immediately by everyone she serves. Ms. Ramos, if you read this, thank you for your amazing care and assistance.”
“Love this place, very convenient to where I live. They do charge for printing which is what I usually use them for as I never have ink. They have an adorable cat also!”
“David at Pak Mail was extremely helpful when we needed to ship items to my husband's brother in California. When we purchased one box too large, David exchanged it for a smaller box easier to handle. When we finally got the boxes all packed (yes multiple boxes), he was helpful on which way was best to ship. We will recommend Pak Mail in this extremely convient location for handling any other shipments.”
Open 24 hours
212 N 23rd St, McAllen
Shipping Centers
“I have worked with the McAllen office (Danny & Diego)for a couple of years they are good at their work, constant communication during and after delivery of the load”
“Had a good experience here. I needed to return an item under warranty. I don't have a printer. They said not a problem. I emailed the return shipping label to them and they took care of the rest. I recommend this place for your shipping needs.”
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“Lyonel made my checkout super easy for my Amazon returns. This store is convenient to come to because of my location but I stay coming here because the staff is always so friendly and super helpful! Thank you Lyonel!”