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July 2023 by Tannia Dang
DO NOT RENT FROM THIS PLACE! We had a paid reservation and arrived at midnight. The counter was closed. The following day I call Thrifty to let them know we were coming to pick up the car and added 2 booster seats. When my husband arrived to pick up the car, the car was given away and no more cars were available. The people at the counter are useless
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July 2023 by Lester Caldera
Please do not rent from this location cars are old, dirty and not maintainedLeft me stranded and has to pay to get picked upIt was horrible
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June 2023 by Jeffrey Bauer
DO NOT RENT WITH THEM: They consistently overcharge & engage in fraud! I had a pay later reservation which I cancelled when I made a pay-now reservation about 2 weeks before my arrival. They double charged me when I picked up the car, charging me for the full pay-later reservation.When I provided the credit card statement showing the pay-now charge, the pay-now reservation confirmation, and the pay-later reservation cancellation, they claimed they had no record of the reservation (despite me providing it) and charged me for the difference, saying the difference was just "taxes and fees." Even with "no record" of the pay later reservation, they knew exactly what the difference was. They also overcharged me on a rental the week prior and tried to on the week after, but I caught it before it was too late.Do not rent with Hertz, Thrifty, or Dollar at MFE (but probably everywhere). They clearly engage in fraud and just hope they're not caught by the customer.
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April 2023 by Raymond Smith
I rented a car through economy booking. Filled car before returning and thought all was good. My mistake... I was charged $250 for car was
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February 2023 by Ceciliaaa
Thrifty counter was closed, so we were assisted at the Hertz counter by 2 rude ladies who made fun of all the customers they assisted as soon as they left the counter. No semblance of customer service whatsoever.We also did not get the car we purchased. Got a cheaper model that didn’t even have gps. Rent elsewhere.
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May 2021 by Alexander Chavez
I rented an intermediate SUV for 31 days at the end of march of 2021 returning the vehicle at the airport at the the end of April. The vehicle I was given was high on miles, had coffee-like stains and who knows what other kind of stains all over including the ceiling. The vehicle was also smelly. I can say that that vehicle was the worst rental I ever had. A few days later I returned to the airport to exchange it for something else and of course they had no vehicles available for a trade. I finally got a different vehicle the second time around, slightly better than the first vehicle. Alright, I had a vehicle. Well, I returned it back at the airport, no one there at the counter to give the keys to so I dropped the keys in the drop box. Two people there from the other rental company told me I was going to get a receipt via email. Well, the rental receipt is another story. It has been 22 days since I returned the vehicle and Thrifty has not charged my credit card and no receipt as of yet...So I call again and the customer rep is telling me that it looks like I still have the vehicle. So its is possible there is a warrant of arrest for me out there because according to them, I have not returned the vehicle. I am beyond upset and frustrated. The worst.
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May 2021 by Horacio Thomas
If I could give zero stars I’d do it. Just don’t even try them, with a Amex Travel confirmation number and my credit card charged in advance, they turned me down because they were no cars until 2 days, counter is closed and needed to make a line at Hertz counter. They absolutely don’t care about customers, I had to pick up a car with enterprise at a location out of the airport.
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May 2021 by Bass FLC
Came in from Dallas Fort Worth with a car already paid for (we had it reserved for almost 2months) 97$ for 2 days not bad but go to get there give them my ID and they don’t accept my card for a security deposit, so I call home who paid for the car to figure everything out and to use a credit card , but nope they wouldn’t accept it, we wasted 1000$ to come out here to McAllen to site see and we were stuck in a hotel room for 2 days because we had all our money in the flights and the car. I will never go through this company ever again , if you like run arounds and being stranded wout a car in texas than I suggest enterprise.
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April 2021 by Trisch Hunter
Just picked up my car that I am renting for a month. I get in it and it has not been cleaned or sanitized. Remnants of the previous renter in the car. We are in the middle of a pandemic I would think that a company this size would at least clean their cars in between rentals. I would think you would clean your car so your customers would want to use you again.
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January 2021 by leslie mcconnell
I was given a car with a cracked windshield! I ask the man for another car and he said no! The reeked of cigarettes! The gas tank was not full but I was told to bring back full. U have to walk a mile to even pick up your car. They should have someone bring u the as others do. I ask for a small compact car not a sub. The girl at the desk was in the back on her phone. The customer in front of me could see her. When she got done with the girl in front of me she went to the back and got back on her phone!! What kind of service is this???
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April 2020 by Nellie Wolf
Bought their insurance . Had a chip on windshield while on highway . Went immediately back to car rental place to notify them . They said that’s was ok that’s why we purchased there insurance. She signed our paperwork and made a note . Well there billing us for the whole windshield and will NOT return our calls . Beware
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March 2020 by Maricela Ruiz
It was my first time renting with Thrifty, and I enjoyed everything except when I turned in my car Sunday night and realized I left stuff behind in the car. Monday morning when I went back to inquire on this issue, the lady in the front said nothing was turned in. Went back on Wednesday thinking they probably had not cleaned it yet, so I asked again. I left behind , $140 straightener, 2 pairs of shoes 100$ and a fedora hat $40.00; totaling 280 worth of merchandise. Instead of the service cleaning department turning it in to the front desk, they said nothing was turned in by them. The receptionist told me the car was already rented and nothing was turned it at the time of cleaning the car. She could not give me more information other than I could file a police report with a careless attitude. This was my stuff not thrifty's, 1 day to the next knowing I left the merchandise behind and no one turning it in is really a disappointed. Nice people they have working for thrifty McAllen National Airport.
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October 2019 by Clau Elis
I've rented vehicles from here many times and have never had any issues and have never been overcharged nor had any extra fees added. Everything is real transparent, the employees are super friendly and helpful. Will definitley continue to rent vehicles from here. Last trip I took they even gave me a free premium upgrade to a Chrystler 300 because the car I reserved wasn't ready yet. I wish I was able to give more stars.
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August 2019 by Anselmo M.
I had reserved a car for a certain date and for a certain amount of days. When I reserved it online through Hotwire it gave a price to pay at pick-up and this isn't including the deposit. So when I get there they had up graded me to a bigger vehicle cuz they didn't have the one i had reserved so i was Ok and they gave it to me for the same price. After signing and declining the insurance my total was 3times higher the rental was supposed to be $228.00 + $200.00 ( deposit ) and my card was charged a total of $620.00 I didn't find out about this until I got an email for my banking statement. They refunded the $200.00 deposit back into my account but I don't know where this extra $192.00 came from I tried calling Thrifty but every time I call the billing department is closed. I GUESS I WILL NEVER RENT FROM THEM AGAIN. Oh and REALLY BAD CUSTOMER SERVICE WHEN YOU CALL THEM.
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June 2019 by Juan Torres
Not bad deals ... especially over the weekend.