Chase Bank
Chase Bank,
BanksHours:
5201 W University Dr, McKinney TX 75071 Hours
About Chase Bank
Chase Bank receives mixed reviews from customers. Some report sub-par service from many representatives over the years, while others highlight an excellent and smooth experience with a specific employee who was knowledgeable and provided top-notch service. The branch itself is described as great, clean, and neat, with a brand-new looking facility. However, its hours and ATM reliability are noted problems, as the three 24-hour ATMs frequently have issues. Staff inside are friendly but often direct customers to use the ATMs. Some reviews also criticize other customers for complaining about complimentary services.
Most Recent Reviews
July 2026
Trinity at Chase provided fabulous service while helping my wife and me with a complimentary notary for our document. She was professional, kind, and made the whole process smooth and easy. We truly appreciated her help and excellent customer service.
September 2025
I was able to access the ATM and receive my cash quickly!
August 2024
Ive been with Chase Bank for 10 years and have received sub-par service from prob 20 chase reps over time, not today with Ryan Hernandez. He has gone over and above the norm. 5 stars all the way
More Comments(32)
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