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“The UPS store in Anna has the best customer service. I had an issue with a delivery. Travis and Kamden stayed on top of the situation until I got my refund! Thanks guys!”
“I arrived at 0930 without an appointment for TSA precheck, appointment was for two days later. Someone else arrived at the same time and had an appoint for 0940 but did not have the correct documents so they left. I was called back at 0942 and out of the door by 0948. Everyone I interacted with was courteous. Great experience.”
“Y’all this little company is the best!! Went in to do an Amazon return they took care of it all so I never have to go in the UPS store again! They have a bunch of cute stuff to purchase plus they print photos and posters! Definitely recommend”
“I have always had a pleasant experience receiving and mailing packages here. Staff are very friendly and courteous. I can always be sure that my package is in safe hands even when it takes me additional time to get there to pick them up. Good job Alisha!”
“I had an appointment to scan my fingerprints. The guy that helped me was incredibly friendly, attentive, and patient. I highly recommend it to anyone looking for excellent service. I will definitely be returning.”
“Joel at Pack and Parcel was huge help to me yesterday. He took the time to help me with a difficult and confusing task and did so with sincere kindness. I enjoyed the gift shop as well.”
“I hear Cooper is the best around!! Great job for going above and beyond for my dear friend Lisa!!! We love people such as yourself. KEEP BEING AMAZING , you're going places for sure!”
Shipping Centers
“I had a great experience here with Fola, who successfully helped me after 3 failed attempts at other stores. I needed to send urgent international mail via DHL and the address/destination was a bit challenging. She explained things very clearly and helped me troubleshoot the details needed. I also watched her help and clarify things for other customers that preceded me, who also were sending international packages out. Highly recommend this location for international shipping!”
“Very active and cooperative service with pleasant customer welcome. Their Multiple type ship and other services were very helpful for the community easy access. Appreciated.”
“I sell things I make online and drop by here frequently to ship out packages. Every person I've ever interacted with here has a heart of gold. They are always so kind, and patient, and helpful. They're also very quick and efficient! Truly the best post office I've had the pleasure of shipping packages from :)”
“First time going to this location. Didn’t get everyone’s names, but I was helped with printing a shipping label and having an item packaged and shipped with no problems and quick help from everyone.”
“Rick, the store manager, was very helpful, and very kind. I had to package some items that I needed to drop off for USPS, and he even gave me some pointers for a different packaging store that ships for USPS without having to wait in line at the post office. He has a great attitude and didn't make me feel like a bother! Will go back to this location to be served by Rick, even though it's out of my way.”
“I’ve been to this location many times
for a variety of reasons: copying, laminating, shipping, printing. They are faultless in their customer service. I was there again today and thanked them for their efficient, professionalism and great customer service. Kudos!”
“Most of the time I've gotten professional service. Even the customers are helpful because that's how friendly VanAlstyne is.
But last year a package I mailed to Minnesota disappeared.
I guess I was supposed to know the package was automatically insured for $100.00 but I did not. Wish I could have claimed my expenses for the loss.”
“Jordan, Nevin and their coworkers are absolutely wonderful. From the moment I walk in, I’m greeted by name with such warmth that it feels like visiting friends rather than running an errand. Every visit is marked by professional service, genuine kindness, and an attention to detail that makes everything easy. They’re not only efficient and reliable, but also go out of their way to help. I’m so grateful for the care they show—truly the best UPS store.”
“Had a great experience yesterday at this location! Was helped by Whit (I might have messed up his name) who was very friendly and helpful, and I was in and out easily. No wait either!”
“Because a manager who will be retiring soon will not do his job, I am having trouble receiving my packages. I keep getting messages that the address is wrong but it is not! When this particular manager makes the schedule, they put my house number first or last and not in the correct order of delivery. Because of that many times my packages are returned to your wear house. If this manger cannot fix the problem please give someone else the job!!!!!! The delivery people can get packages here when someone besides the manager does the schedule! My phone number is 214-402-9890. Please call me, because I have spent way too much time calling UPS trying to get this straightened out! You need to retire that man and hire someone who will do his job!”
“UPDATE: Kris reached out to me this morning and came and made it right! They inspected the box to see it was really dirty and that's why the key isn't working and assured me they will be cleaning it out so it is usable but they have taken all the keys for now to get the key holes checked to make sure they're all good and usable.
Appreciative for caring and actually trying to fix it!
Would like someone to get ahold of me so I don't have to CONSTANTLY go in person...I tried to call but cannot seem to reach anyone at this local office...TWO TIMES NOW I have gotten packages put in the cluster box at Monticello Park and the E2 box key hole is BROKEN, YOU CANNOT TURN IT TO GET YOUR PACKAGE. I TRIED, MY HUSBAND TRIED. WE TRIED WITH ALL OUR STRENGTH, IT WON'T BUDGE.
I am sick of having to go up there and ask them to place it in a new box and wait 24 hours to get it placed in another locker box.”
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“This place is awesome and the service is top notch!! I recommend for anyone around Anna Melissa or surrounding areas to use them for any of your shopping or mail services! ??????”