Neighborhood Credit Union is the oldest credit union in the Dallas-Fort Worth area, dedicated to helping people achieve their financial goals rather than making a profit. As a not-for-profit organization, it focuses on community support through unique products, financial education, and scholarships, aiming to improve the financial health of North Texas neighbors. Customers appreciate the friendly and welcoming environment at this location. The staff, especially Ms. Slack, are known for being knowledgeable, patient, and kind. She takes time to explain account options thoroughly and even discusses children’s banking programs, making the experience pleasant and informative. Many customers feel confident in her advice and appreciate her willingness to go above and beyond, such as following up to ensure issues are resolved. However, some reviews mention inconsistent service. While one customer had a negative experience with a manager and felt that Ms. Slack was impatient and unhelpful regarding a CD, others highlight her exceptional support and dedication. Overall, the credit union is seen as a helpful, community-oriented institution that strives to provide good service and assist its members in a caring way.
Always excellent service, been a customer almost 2 decades. Great rates on loans and nice peaceful savings experience
January 2026
The customer service is was undeniably amazing loved working with my loan officer besties Jessica she is amazing and very knowledgeable of what her job and really love her clients I really appreciate giving me a chance
May 2025
Gave it 4 stars because should be open on Saturdays for the people that work Monday-Friday and can’t make it to the bank during lobby hours because they get off work the same time the bank close. But I do love the Credit Union.
