Astound Broadband Powered by Grande is highly praised for its exceptional customer service and reliable internet performance. Customers often highlight the friendly, courteous, and helpful staff, with many mentioning specific employees who went above and beyond to meet their needs. The team is described as knowledgeable, professional, and genuinely passionate about providing excellent service. Customers appreciate the personalized attention, whether in-store or during technical support, and note that staff members are always ready to listen, troubleshoot, and resolve issues efficiently. The front desk staff and technicians are frequently commended for their kindness, respect, and professionalism, creating a positive and welcoming environment. Many reviews mention same-day service and quick problem resolution, which adds to overall satisfaction. Despite some negative comments from a few individuals, most customers strongly recommend Astound Broadband, emphasizing that their experience was outstanding and that the service surpasses expectations. Overall, the company is recognized for its human quality, dedication, and the effort staff put into making sure customers are happy with their internet and customer service. This combination of friendly service, effective solutions, and reliable internet makes Astound Broadband a highly recommended choice for internet needs.
The lady that I spoke to helped me with my plans. Thank you so much. So friendly and courteous! Best customer service I have dealt with in a long time. Thank you a lot Toya!
October 2023
Prices keep going up and up every couple of months and they are cutting channels out of the package at the same time. It’s a lose, lose situation with Astound.
July 2023
My installer was great. It’s the after part that is not so good. Customer service is not what it was before.
