O'Reilly Auto Parts store #3927 in Murphy, Texas, offers a wide range of auto parts, tools, and accessories, along with helpful store services. Located at 607 East FM 544, it provides free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums, and offers a free Loaner Tool program with a refundable deposit, making it convenient for customers in a pinch. The staff includes knowledgeable Parts Professionals who are ready to assist with any project or question. Customers have praised the store for excellent customer service. One customer appreciated Gary for quickly and freely installing headlights, describing his assistance as super helpful. Another highlighted Jeff’s exceptional service in resurfacing brake rotors the same day and borrowing a special brake tool, emphasizing how Jeff’s effort made the experience better than online shopping. Dakota was commended for being kind and helpful when replacing a car battery, showing patience and care. Jeff also went above and beyond by testing both the battery and alternator, then helping locate a replacement battery at another store and offering to pick it up, which impressed the customer and earned lasting loyalty. However, not all experiences were perfect. One customer noted a less satisfactory visit where a sales associate was distracted and focused on upselling rather than assisting, leading to frustration. Despite this, the overall reputation of the Murphy store remains positive, with customers appreciating the helpful staff and convenient services. As part of the nationwide O'Reilly chain, this location strives to meet the needs of local customers with friendly service and quality automotive support.
Helped with my son’s battery, put it on the charger and found it bad. Under warranty and covered. Thank God!! This was a blessing! I bought something just for the service!!
February 2024
Came in to get new headlights. Gary was super helpful and installed my headlights for free in less then a few minutes. I will definitely be back for my auto parts needs in the future.Thanks for the wonderful customer service Gary.
December 2023
Great people, knowledge, professional, life time parts
