Best Buy in New Braunfels is a well-organized store with construction near the checkout area. The staff provides helpful assistance, directing customers to the right locations. Many customers have praised individual employees for their outstanding service. Courtney received special recognition for her professionalism, knowledge, and kindness, making a positive impression on shoppers. The Geek Squad team, particularly Seth, is noted for their customer-oriented approach, quickly resolving issues without appointments. However, some customers found it challenging to locate staff for assistance, with varying levels of product knowledge among employees. Jerry from the vehicle radio install team also earned great reviews for his thorough explanations and quick installation, while Ethan impressed customers by retrieving items from the warehouse and loading them into vehicles. Overall, Best Buy is appreciated for its helpful staff and a range of products, despite some challenges in staff availability.
Typical Best Buy store but newer. Staff were very friendly from the young man greeting you to all the sales people who asked if you needed help. Special shout out to Colin. He knows his stuff and made great recommendations and saved money while doing it.
July 2026
We had a new dashcam installed. The staff was very knowledgeable and helpful. We got it done fast and properly installed. Thank you Jerry!
July 2026
Our experience was great at this Best Buy! Great customer service and very kind staff. Jacob helped us so much and deserves a raise!!!! And thanks to the manager too for going above and beyond. Shout out Jacob !!!
