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“Took my Z Flip 7 to have the inner screen repaired. I mean this screen was shot. Couldn't see nothing. Screen looked like it was bleeding through. These guys hooked it up for me with no problems. Ordered the part. Within less then a week it arrived. Repair took 3 hours once it arrived. Now my screen looks like nothing even happened to it. I would recommend highly. Thank you very much.”
“Cheyenne helped me out so much with my phone. I will definitely be back and I recommend this store to anyone that needs a new phone they will truly take care of you!”
“Tesla was outstanding at helping us transfer to boost mobile. She was friendly, positive, knowledgeable, and made the transfer easy and pain free! Well done BOOST and Telsa.”
“AMAZING SERVICE! Miss Isabella specifically gave me her all and the most amazing customer service.
I had previously gone to just about every other T-Mobile store in the area not being helped at all, and given completely different answers by all stores. I took one last chance and made a bit of a trip to this location. THEY GAVE ME THE BEST SERVICE! Kind and helpful while also being straightforward and clear. My situation was a bit of a tough one, but it was completely handled in the end all thanks to Miss Isabella. She legit sat on T-Mobile support line getting everything handled for me for about 30 minutes. I felt listened to and understood. Because of Miss Isabella and her amazing service, I will be coming to this specific store if I ever need any help again. THANK YOU SO MUCH MISS ISABELLA! You deserve all the kindness, and thank you again. ❤️”
“We visited the store on Saturday because we were having trouble with the security settings on our child's iPhone. Nathan helped us, and we couldn't be more grateful or impressed. He spent 2.5 hours with us, holding our hand through every step of the process. He went the extra mile by helping us with Apple support, and we finally got our problem resolved. Nathan was incredibly patient, professional, knowledgeable, and also personable. He put us at ease and gave us confidence that he had our best interest at heart. It's rare to find folks who truly make themselves available to help, and Nathan is one of those people. So grateful for him!”
“I showed up at 7 pm to purchase a new phone for my daughter and port in an existing number from a previous provider. John was very helpful and patient. It took a little longer to handle it because of the other provider causing delays with the port in of the number. John was professional and polite. He stayed 30 minutes after closing to ensure we got our phone activated and working. Top notch service. Thanks for being so helpful and patient. It made the difference and I will be an at&t customer for a long time based on my experience.”
“100% one of the best locations with the best people you will find to help you! Chelsea was knowledgeable about the phones I was looking at, fixed my problem that another retailer in CO messed up, answered any and all my questions, and was answering the phones for what was better than excellent customer service. Don't go anywhere else but here and Chelsea you are awesome!!!!!”
“OUTSTANDING experience. I am old, slow and IT-stupid. Was having malaria issues with m y phone, was ready to attach a block if C-4 to it and blow it in place. My wife suggested i go to AT&T so I did that instead of introducing it to Mr. Colt. Met a IT-ANGEL in there by the name of SAVANNAH. She assessed my phone and her fingers went to work on it with rapid-fire precision demonstrating a superior in-depth acumen and technical expertise to perform 4th Echelon Maintenance on my phone, saving it from a firey ending. HQ AT&T and her local manager should slather her in professional praise with a pay raise, 7 days paid vacation for a cruise, a bonus, and tickets for two to the Snake Farm. Slather her with professional splendor and designate her EMPLOYEE OF THE YEAR. Are you paying attention, HQ AT&T?
Semper Fidelis,
Stew Rayfield
Maj, USMC (Ret)”
“Terry was incredibly helpful and went above and beyond to not only help me, but other customers in the store while I was there. Great customer service and wonderful to work with. Service like that is hard to find these days.”
10 AM - 8 PM
1659 TX-46 #105, New Braunfels
Mobile Phones
“We want to give a shout out to our wonderful customer service guy, Bobby, that helped us set up my new iPad with an extraordinary amount of patience while also being able to service at least 5 other customers while we were there. He was very knowledgeable and we will surely be back here if we need another service!”
“Lanz and Kassan and Matt did an excellent job in transferring our service from AT&T to T-Mobile. He has a lot of patience and very polite. I highly recommend.”
10AM - 8PM
140 TX-46 Ste 103, New Braunfels
Mobile Phones
“Luz is an exceptional manager who consistently demonstrates outstanding leadership and empathy. Known for being highly understanding and approachable, Luz ensures that every customer feels valued and heard. With a strong commitment to delivering excellent service, Luz goes above and beyond to resolve concerns promptly and professionally. Their ability to balance team efficiency with genuine care for customer satisfaction makes Luz a true asset to any organization.”
“Ali is the best person to go to, when it comes to customer service, attitude, and overall professionalism. Anytime I come I to the store, he NEVER leaves me dissatisfied. He will always get much praise from me. Thank you Ali ?”
“Something was lodged inside the charging space on my iPhone. We stopped in and the lady working there fixed it right away. There was no charge. Very impressed with their service. Will go back for any future issues.”
“I want to thank Charlie for his exceptional customer service last night .He went above and beyond he deserves 10 stars. I also want to give Jesse as well high five for great customer service. I dropped my phone and rushed over to the metro off walnut and yeah you guessed it they were closed Jesse was locking up but called Charlie at the metro off 35 across from the whataburger in New Braunfels TX in The shopping center. Charlie stayed open to get me taken care .we all didn't leave till after 9 pm NOW that's a Great employee going beyond to make sure I had a phone and everything was set up .I was waiting on the survey and it hasn't came yet so I'm writing this review instead either way these guys are the best! Thanks Charlie! And Jesse .”
“Typical Best Buy store but newer. Staff were very friendly from the young man greeting you to all the sales people who asked if you needed help. Special shout out to Colin. He knows his stuff and made great recommendations and saved money while doing it.”
9AM - 7PM
2802 I-35 H, New Braunfels
Mobile Phones
“Very helpful and knowledgeable staff. Prime location. Bridgette assisted us and stayed with us until all our issues were addressed and completed. A+ customer service ?”
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“There is a reason we ONLY bring our phones to CPR!! Professional, friendly service and top notch repair quality. Tyler had my screen replaced in 30 MINUTES!!! So important in our digital society to be connected and I am so thankful for his quick, excellent service. Thank you!!!”