H-E-B Pharmacy, located at 651 S Walnut in New Braunfels, has been recognized as the top supermarket pharmacy for customer satisfaction by J.D. Power for three consecutive years. The pharmacy prioritizes the health and safety of Texans, offering routine immunizations and the COVID-19 vaccine. Many customers appreciate the professional and courteous service provided by the staff, who are quick to answer questions and fill prescriptions efficiently, often within 30-40 minutes. Despite being busy, the team remains cheerful and helpful. However, some customers have reported mixed experiences, noting that while many staff members, like a young employee named Jorge, are respectful and knowledgeable, there have been instances of poor communication and rudeness from others. Overall, H-E-B Pharmacy is dedicated to serving its community and strives to deliver quality care, making it a reliable choice for pharmacy needs.
The creekside heb pharmacy was always charging us for my daughter's medication even though its always been covered by her insurance and they were always so rude but this location I have never had any issues and everyone is so helpful and kind. Glad we switched to this one. Thank you!!!
December 2025
Thank you for helping us and also getting us what we need ❤ amazing customer service
October 2025
Very polite and very helpful. absolutely would use them again.
