H-E-B Pharmacy in New Braunfels is highly regarded for its excellent customer service and commitment to the health of the community. Recognized as the top supermarket pharmacy in customer satisfaction by J.D. Power for three consecutive years, the pharmacy is known for its friendly and helpful staff who take the time to ensure customers feel comfortable and well-informed about their medications. The pharmacy offers a wide range of services, including routine childhood and adult immunizations, as well as COVID-19 vaccinations, making it a trusted source for health needs.
The location features both inside service and a double drive-thru, which helps serve a large customer base efficiently. Despite being busy, staff manage to keep the lines moving quickly without mistakes, and they are willing to go above and beyond, such as expediting prescriptions when needed. Customers appreciate the pharmacists' professionalism and their willingness to assist with questions about medications and over-the-counter products.
However, the store and pharmacy area can be very crowded, with busy parking lots and drive-thru lines that may be challenging to navigate. The parking lot and nearby traffic can be hectic, especially near the four-way stop. In-store shopping requires masks until COVID-19 is declared over, and some find the parking and drive-thru less user-friendly during peak times. Overall, H-E-B Pharmacy is seen as a dependable and caring place to get prescriptions and health services, with a focus on serving and protecting the community.
Took an unexpected trip to New Braunfels. I didn’t have time to make sure I had all medicines refilled.Sarah at creekside HEB helped me so I could get my refills from my home HEB and not miss a thing. Thank you Sarah and HEB.
July 2026
Very short line, polite staff. Just an easy trip to get what I needed and eas out less than 10 minutes.
June 2026
Line may be long but they seem to move fairly steady
