Prosperity Bank is described as the best bank in New Braunfels, especially for the north side. Reviews note very friendly, helpful, and willing staff who know their customers. A loyal customer of over 20 years recommends it for everyone. While a rare error occurred, it was corrected quickly, leaving customers very satisfied. Some wish for extended hours, including being open until 6pm and on Saturdays. For small businesses, it is valued as a place where people are known and help is only one call away.