Discount Stores in New Caney, TX

“The changes that this location has made in the last 6 months is amazing it went from a disorganized mess to a very well stocked well-organized establishment. And while it doesn't look like they are full staffed the stuff that they have there now is amazing.”

“I’ve been a regular at this Dollar General for about 5 years, and overall I genuinely love this store. Most of the employees are amazing—I know many of them by name. The manager does a great job, and Diane is always kind, welcoming, and helpful.

However, I’ve had repeated negative experiences with one employee that have impacted my visits.

A couple of years ago, I was checking out on a Saturday and trying to reach the $25 total for the $5 off coupon. I asked if she could ring up one more item while I quickly grabbed it, since I knew it was in stock. She responded by raising her voice and saying, “I can’t do that,” in a very harsh and unprofessional tone.

This past Saturday (04/04/26), I had a similar experience. I simply asked if she could hit the total button, so I could confirm my coupons came off before adding more items. Before I could even finish speaking, she cut me off and again said she “can’t do that,” with the same tone of voice and totally unnecessary attitude

At this point, it’s not about policy—it’s about how Kelley treats customers. She does not listen and is unwilling to help, which creates a COMPLETELY different experience compared to the rest of the team.

I truly like this store and appreciate the majority of the staff, which is why I’m sharing this feedback. I hope Kelley gets an attitude adjustment and works on her approach to customers, as she often comes across so RUDE and unnecessarily negative. A refresher in basic customer service skills would make a HUGE difference.”

“Great customer service. Store was clean,organized. Cashier and Manger both greeted me when I walked in. Check out was fast and friendly service. Highly recommend this location.”

“As per Dollar General's business model there is practically one in everyone's neighborhood so hopping in and jumping right back out is easily doable any weekday on through the weekend. Convience is key with any social or family gathering. Most prep items, cutlery, condiments, drinks, or drinkware needed are a moment away & no one need forget ice. You will find most everyday items in the store for under $5 and it would shock me to ever see anything over $10 which makes monthly budgeting a breeze and holidays to die for! My only complaint is the staff interaction is usually limited to the register only & very few are either helpful answering questions nor do they seem pleasant. This criticism is actually based on at least 4 stores I regularly frequent, 2 others somewhat infrequent and 5 cities I have resided in throughout the years, being such a long period of time I thought I'd mention it perhaps the management may wish to give their staff new training options, you never know(sometimes a fresh outlook is a game changer)!!”