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“THANK YOU ALAN!!!Always friendly / always helpful (NOTHING like the Red Oak, TX O'Reilly Store. Very glad to see other O'Reilly are still being run by capable, friendly people. Too bad about the Red Oak location though. Managers can really make or break a customer's experience with the employees they opt to hire & keep. Richland Hills O'Reilly ??.... Red Oak O'Reilly ?? OK, so... the mass airflow flow sensor is bought for my car (import) isn't communicating well with my car, so it's still running rough and the candies engine light is still on.... they hooked it back up to the code reader to be certain.... Turns out, I need one that has to be ordered (& costs more) BUT on the bright side I can return the one that I got several weeks ago so I won't be out for 2 of these sensors .. I came back to pay them to order the more e pensive replacement & was talking with Alan. Before I paid for it he let me know that it wouldn't be here at this store until Friday... I asked if there was anything he could recommend. I was listening, followed his suggestion and now the necessary part will be delivered on Sunday ! Thank you! I'll be back to return the one I originally purchased next week AND now I can say i have a reason to honestly say I feel I can trust OReilly (especially Alan! Lol!) Auto Employees when needing guidance regarding my cars needs in general. Hey, everything breaks eventually... now I know where to come to keep me safe & on the road.”
“Had a battery I bought from them the day before. tipped it over on my way to work and dump the acid out.. battery was still good a Trent took care of me that morning and refilled my battery so I could get a scissor lift delivered that morning..”
“Came in with so many questions and needed help my battery. Heather was so patient, answered my questions with out making me feel dumb. Wish the Honda dealerships each had her clone. She's a gem!”
“I had such a great experience today with a customer service tech named Rane.
Rane went above and beyond checking my battery, explained everything clearly, and even changed my battery right there in the parking lot. He was quick, knowledgeable, friendly, and kind. It’s not everyday you get this type of customer service. Rane, thank you for making a stressful situation so easy.”
“The voltage on my car battery had been running around 12.3. I figured it was time to change it. I stopped by O’Reilly’s last week and came across a young man named Blake. I asked could he change it if I bought it from him and he said yes. So I said let’s do it. He gladly came out and got to work. Being that my battery is in the trunk I had to take a few items out and I held the insulation for him. Chevy is wrong for putting that battery in that awkward position on the Camaro. I would say it took him about 30 minutes. He was very patient and kind. Wish I could have tipped him but unfortunately they can’t accept them so he asked that I leave a review for him. Thank you Blake for your help and hopefully if anyone goes to this O’Reilly’s they’ll encounter your pleasant attitude and willingness to help.”
“Just stopped by here to pick up some degreaser and drop off some used oil today. Customer service was excellent by both representatives in the store and Tony who answered my initial phone call and helped me out once I arrived in person did an excellent job of making sure I was fixed up with the right stuff I needed for the task at hand and had excellent customer service skills!”
“Huge shoutout to Mr. Nathan at O’Reilly! He went above and beyond helping me, was incredibly knowledgeable, and genuinely cared about finding the best solution instead of just selling parts. He saved me a lot of money and a lot of stress. This is what real customer service looks like. O’Reilly is lucky to have him!”
“Billy was great... he came out to the car and helped me figure out what tools to buy to connect a step I bought to my trailer hitch. I had called another hardware store first to see if they would be able to help me and they said no they weren't allowed to leave the store.”
“My husband came in tonight in a pickle and Marwan and Rose provided excellent customer service! My husband was able to get what we needed. Employees were very knowledgeable and attentive. We were able to get a part for a reasonable price, also.”
“Matt went above and beyond assisting me with a faulty car battery. I was at Valvoline with a battery spewing acid. He brought me a new battery, mostly because I was scared to drive 1.5 miles to him! He took care of me in less than 15 minutes. 5 stars just isn’t enough! Fantastic job and THAT IS CUSTOMER SERVICE! Thank you!”
“Had to run by there late and grab something. I called ahead of time and spoke with Sara, she was very helpful. Showed up, grabbed what I needed and got it done. Sara saved a customer for O’reillys because my last couple experiences haven’t been great. She was genuinely great and a young man named Issac was great too.”
“Best place to get a battery that's right for your car and your budget. Their warranty ensures you have a working battery for the full warranty period of the purchased battery. They'll even install it for you, quickly and neatly.”
“Eddie was amazing and went above and beyond the call of duty and helped me install my battery. He also was meticulous in making sure everything was done right way. Thank you Eddie.”
“I came in just to look for new windshield wipers. They went above and beyond for something so simple and found the right set for me. I had some difficulty taking my old one out and they showed me the best way to take it off without struggling much. I really appreciate that.”
“Needed a flux capacitor for my 89GEO METRO couldn’t find it anywhere , young man behind counter “Stacey” helped me find a the right part to get me back up to speed !! Thanks guy !”
“was struggling to get warranty on a bearing for my civic but elvira ended up helping me with being able to get it replaced she was very helpful throughout the whole process”
“Our team facilitates shipments for CSB, and they have always been very pleasant to work with. They are professional, communicative, and treat our drivers well. It's nice working with individuals like Rolando Salinas and Stephanie Zepeda who you can tell take their job very seriously. They set the bar high for shippers.”
“Yesterday, I took my father to go get some parts for his truck tire rods etc and he was a bit loud, rude and very demanding. I got so embarrassed but I just wanted to share that Maria and Steven kept their professionalism and remained calm and respectful. I apologized he had been dealing with the truck, had not ate all darn day and he gets “Hangry” at 70yrs old. (Omg) Anyhow, customer service for me goes a long way and it shows that Oreillys Team cares about their customer. Just because someone is having a bad day, the stay calm and collective about it and work quickly to help a customer out and give recommendations on how to make it more time efficient by getting the right parts. My dad only wanted one part but it was recommended for him to take the entire new piece because precision was needed and it was gonna just take longer and have difficulty getting it right. You all they were so right!!! Thanks for sharing insight on what was the right way versus a “short cut and cheap ass” let’s admit we all want to save money but sometimes being cheap gets more expensive in the long run. Their knowledge and experience can truly make a difference so allow them to guide you! This morning, we needed a few screws that had bent and Teresa was able to pinpoint the exact screw that was needed and anyhow my dad was so happy with how fast and efficiently she took care of us. Well, huge shout out to the Oreilys Team on Belknap/Beach because you all deserve recognition and you all matter to this Riverside Community!!! Blessings to you all!!!”
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“They just make it super dang easy to do business with. Place order online you aren’t waiting several business years like autozone up the road. Sean is always helpful when I’ve ordered. Suggestive but not pushy which is a fine balance!”