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“Jim is amazing! He isn’t pushing, he’s understanding, and tries everything to meet your shopping needs.
Very trustworthy and I will be returning!
Thank you Jim!”
“Tara was great to work with! She made sure she met all my needs, and she was very knowledgeable about all mattresses! Excellent customer service, and I am excited about my new mattress!”
“We bought a mattress at this store in 2023. Unfortunately, after only three years of use, it needed to be replaced. It had a 10 year warranty so we called the store to inquire about the claim process. I was very pleasantly surprised with their response. They honored the warranty, the claim was filed and we selected a new mattress from the same store. Excellent service throughout. Would recommend Mattress Firm and this store in particular.”
“Hunter was absolutely amazing and took the time to walk us through the process. We were able to really take our time deciding the mattress that was right for us. He’s made a lifetime customer out of us”
“New mattress will be delivered in a few days but just wanted to say Chad in Watauga was great. Listened to what I needed and showed me several selections before the sale.”
“Went in to look at all types of mattresses.
Sammey was extremely knowledgeable and patient. We bought a mattress that I think we’ll be quite happy with.”
“Great Customer Service. Matt and Katrina were so nice and professional when processing our order. They searched for discounts to apply at checkout. I will definitely shop at Mattress Firm in Euless again.”
“Gaby helped me online throughout the process since I dont have time to be on stores. I appreciate all the help they gave me, also amazing prices, just waiting on my product to see the quality of it, since I havent seen it yet in person. Hope is as good as the help I got.”
“The Sales person spent a lot of time getting just the right mattress and just the right box springs, and worked diligently to trim the bottom line so that the purchase would align with my budget. Can’t wait to sleep on my new beautiful mattress! Thank you so much”
“Now this is the place to go to get great service and knowledgeable people! The manager is Great! I knew what I wanted the second time I went in and he was very willing to help me get the mattress I wanted! Without all the back and forth. I got a great price as well! They are definitely worth a try when looking for a new mattress!
And I was able to have it delivered in 2 days. AWESOME!!!”
“This place was fantastic from start to finish. Ken was very friendly and welcoming when we arrived at the showroom on a Saturday. We never felt pressured during the sales process and felt completely at ease while browsing and deciding on a mattress for my son.
Ken answered all of our questions thoroughly and even took the time to educate us a bit about the company and how they operate. It’s easy to see why they’ve been around for 50 years. The mattresses all seemed to be very high quality, and they offer a great variety to choose from.
I also really like that they manufacture the mattresses themselves and sell directly to the customer. That business model makes a lot of sense and gives you confidence in what you’re buying.
The delivery process went smoothly as well. The delivery team was fast, professional, and efficient. Overall, this was an excellent experience, and we’ll definitely be shopping here again in the future!”
“This was my first time shopping at this store location. It was an amazing experience. The owner and delivery staff were such nice people. Very friendly and helpful. If you want top quality furniture at a great price, check them out. I have no regrets. My furniture is gorgeous and I will be purchasing more from them.”
“My husband and I stopped in to look for pillows and ended up having a wonderful experience. Our salesperson Priti was kind, knowledgeable, and took her time explaining our options without pushing us to buy anything. It was refreshing to shop somewhere that values customer comfort over sales tactics. Thank you for such great service!”
“We found this on line. I had doubts about it but we made an appointment to visit the store and we’re sold on it in minutes. We left having purchased a pair of xl twin mattresses. The quality was excellent and the pricing was even better. No frills just good deals. Our salesman, Mike Davis was terrific.”
“Tristan and Ragen were incredibly helpful! Lifesavers when we needed a mattress quickly, very responsive and helped us massively when our order was delayed in shipping! Great location and will be getting our next mattress there!”
“This sofa store impressed me with both quality and service. The showroom had a great mix of stylish and functional sofas. The staff was knowledgeable and guided me through the options based on my needs. The sofa I purchased is very comfortable and well-built. Pricing felt justified, and the delivery team ensured safe and timely delivery.”
“Just bought a bedframe 2 weeks ago.
Back in today looking a couches and the salesman told me bedframe had gone on sale and gave me a 15% back on a price adjustment.
Weirs has always been great for us. It’s the perfect value-for-price formula.
We have shopped at a number of their stores over the last 25 years as we have moved around the DFW area. The salespeople are always low stress and kind. Stores are clean and well merchandised.
Go there !!!”
“Outstanding customer service by Jonathan Yyn. No-pressure sales technique, but informative and very personalized as he asked a few questions, listened closely and well and then made suggestions about various products in the store. We went in to get a lumbar support pillow for the car in preparation of a long road trip and wound up buying a power zero-gravity chair. Our original $60 purchase eventually found us spending nearly $5000. We are thrilled with the high-quality power leather massage zero-gravity chair we bought, and will likely return in the future for a Tempur-Pedicure mattress set”
“Great experience at the Southlake location! We upgraded from a P6 to a Comfort 360. Upon entry we were greeted by two lovely associates. Ayanna was very helpful and full of knowledge. She answered all our questions and even offered suggestions which increased our trust in purchasing the SmartBed. Delivery was scheduled within 48-72 which is awesome because we don't have to wait 2-3 weeks to sleep in comfort! Thanks to Ayanna, our overall experience an A+.
Update: We purchased the bed on Tuesday, 6/9, and were told it would be delivered on Friday, 6/12. Just received a message today (Thursday 6/11) informing me that the bed would not be delivered as expected, and we will have to wait until 6/22 for delivery. I think it is a cunning plan from Sleep Number to tell customers an acceptable delivery date, and the once purchased, they call to tell you delivery will be two-three weeks out! Not acceptable!!
Update 6/23: We have our bed!”
“These wall beds and cabinet beds are excellent. They are so well made! There are a variety of styles and shades. The sales staff is knowledgeable and very fair. Check them out before going any where else!”
“I had an excellent experience at Rooms To Go. From the moment I walked in, I received personalized, friendly, and patient service.
I especially want to recognize Brad Porter for going above and beyond. He took the time to listen to my needs, understand my space, and even sketched a layout based on a photo I showed him to help me visualize how a living room set and breakfast table would fit in my home. That level of care and attention made a huge difference.
At no point did I feel pressured to make a purchase. Instead, I felt heard, respected, and genuinely supported throughout the process. Brad focused on finding the best solution for my needs rather than simply making a sale.
One of the things I appreciated most about shopping at Rooms To Go was being able to see and experience the furniture in person before making a decision. It gave me confidence in my purchase. I also love that the furniture is delivered and assembled, making the entire process much easier and stress-free.
I highly recommend this location, and especially Brad. His professionalism, patience, and dedication to customer service made this one of the best furniture shopping experiences I’ve had.”
“No high pressure sales. Verlene was our sales rep. She was very pleasant and knew sales floor because she guided us to the areas that we were interested in. When I was trying to make a decision about an extra purchase she allowed me to think about it without pressuring me. Great experience! The woman that processed our payment had a great attitude also. Everyone we came into contact with made the whole buying experience worthwhile.”
“Very good customer service great guy.
And the movers do an awesome job very professional and careful with moving the furniture. I will continue to shops here on airport fwy.location. Thank yall”
“This is a great store. The manager was extremely knowledgeable and helped us replace our 25-year old Sleep Number bed with a brand new bed. The new bed will be delivered and set up tomorrow. She was very professional - we have used Sleep Nummber beds for over 25 years.”
“Incredible service, Trang was so friendly and willing to answer all of our questions with no pressure whatsoever. She even went out of her way to catch certain things I said during our conversation to quickly inform us about the tax break we could receive from a submitted Dr's note.... Just want to say Thank You Trang for making this a very very enjoyable experience. Highly recommended indeed!!!!”
“Appt Delivery at 8:30am
Check in at 08:00am
Check out by 9:20am
They doing pretty good they unloading my Floor Load furniture full Trailer! 🙌🙌in short period.
They do have Overnight Parking 🅿 available!
Thanks Bob Mills 🙏🙌
Will definitely come bk again 💪”
“Sales woman was so good. Keo and manager, Asif were very good. They did everything to help us. Whenever you're at the store, ask for them, they will help you out”
“Excellent selection and Nicole helped us pick the perfect fabric. Excited for our new couches to deliver! Recommend for variety and customer service - non commissioned, so more relaxed, no pressure environment.”
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“We had a positive experience and the only minor snag was they delivered the incorrect mattress protector. From sales to installation I found them very friendly and helpful.”