Cricket Wireless Authorized Retailer offers friendly and helpful customer service, with staff going above and beyond to assist customers. One customer praised Karen for her exceptional help in transferring a phone number and resolving issues like missed calls after a port-in. Staff members also provided solutions during travel emergencies, such as a lost iPhone and account access problems, earning high praise for their support and quick responses. Customers appreciate the timely service and kindness of the employees. However, some concerns were raised about certain practices, including being asked to purchase an accessory with a SIM card, which felt scammy. Overall, the store is recognized for its caring staff and effective assistance, making it a reliable option for wireless needs.
I love coming to this location. The lady always manages to help me with all My questions.
August 2025
Amazing customer service. These ladies really want to work and I’m fine with that! I paid my bill, walked out with an upgrade and a new line with a free device.
August 2025
Great customer service! Explained everything into detail and helped me understand certain phones and plans. Thank you Karen
