JCPenney offers a wide selection of fashion, home decor, and accessories, featuring exclusive brands. The store is generally clean, and there are plenty of nice things with some sales, though discounts often require buying multiple items. However, customer service is frequently lacking, with staff rarely available and not being friendly when found. The store layout and organization by brand can make shopping difficult. Inventory is often low, with common sizes frequently out of stock and a limited selection for certain groups. The store's condition has declined, with noted issues like stains, discomfort, and non-functional facilities. Many customers leave without making a purchase.
