PetSmart is a well-known pet supply and services retailer, offering over 10,000 products both in stores and online. The store provides a wide selection of items for many types of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders at local stores within two hours. Many locations offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Reviews highlight the variety of products and the convenience of shopping, especially with online pickup options. Some customers appreciate the veterinary department for prescription foods. The quality of customer service varies; some mention friendly, lively staff at certain locations, and helpful managers who resolve issues quickly, including delivering products to customers’ homes. Others note concerns about limited open checkout boxes during busy times. Overall, PetSmart is seen as a good store that caters to the needs of pets and their owners, with positive experiences often linked to attentive staff and extra services.
I absolutely love the way Trystyn grooms my fur baby! She always takes the time to listen to exactly how I like her groomed, and she nails it every single time. My pup always comes home looking adorable and so happy. I highly recommend Trystyn! 🐶✨
July 2026
Very nice employees. Always have the products I need for my pets!
June 2026
James provided outstanding customer service and went above and beyond to ensure a great experience.👍
