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“Staff was extremely helpful and attentive. They didn't have the part I needed for my 20 yr old car
“Joshua and Tony were AWESOME I had a headlight burn out went and purchased a new one and Joshua came out and put it on for me without me even having to ask for assistance. This has become my favorite auto parts location!!”
“Shoutout to Andrew!
I wanted to take a moment to recognize Andrew for his outstanding service. My husband and I purchased a new battery for our daughter’s car, and Andrew was professional and efficient throughout the process. He explained the acid buildup on the battery posts and the reason behind it, which was really helpful. Despite the challenge of removing the post, Andrew worked quickly and persistently to get the job done. He even cleaned everything thoroughly afterward.
I also purchased a kit to prevent future issues. Thanks to Andrew’s expertise, we feel confident that our daughter’s car is in good shape. O'Reilly, you need more employees like Andrew!”
“So I had a job interview this morning in Round Rock and it was raining in the morning and my windshield wipers on my 2018 F150 needed to be replaced. I walked into the Hutto store and I was out within seven minutes. Ernesto installed my windshield wipers in a heartbeat… faster than anybody’s ever installed windshield wipers probably. He was very professional and nice. Thank you Ernesto!!”
“Went to pick up new bulbs for headlights & a rear wiper blade. Payton went out of his way to help me & ensure I had the parts I needed, then he went out to my car & installed the new parts! Super thankful for him & his help today! Would have taken me much longer than it did him! Thank you Payton for your kindness! I will be back!”
“Great service, highly recommend this location. The guys were great. I had a horrible experience at the 620 location but these guys restored my faith in batteries plus. Friendly, professional and didn't try to rip me off like the "manager" at the 620 location.”
“Great experience. I had ordered an MC battery online to pick up. When I went to pick it up, I brought the old battery, and the staff immediately noticed that the new battery was different. So, they immediately corrected it, and I got myself the right one and even saved some money on it.”
“Constantino was ? amazing. Talk about great customer service.
He help me with my wipers and my cabin air filter as well. Thank you so much for all your help.
This why I continue to come back. They are friendly and helpful.”
“All the staff here tonight were amazing, wish I got all their names. Jacob helped and reassured my misfire was gone with a new sparkplug. erased the code and hasn’t came back, hopefully I make it home.”
7:30AM - 4:30PM
10405 Metric Blvd, Austin
Battery Stores
“Very great experience. Jesse helped me today after waking up to my battery being dead. Jesse made sure I had a great experience. The price was great, service was great! Someone give him a RAISE!!!! It’s nice to be greeted with a smile after a rough morning.”
“I specifically entered O’Riley to request the help of a manager. (thinking he would have the experience and knowledge to assist me)
I was kindly greeted by a young man Jose as soon as I entered the store, so I asked him to come out so I can show him what I needed to repair; some paint and scratches on my truck that someone was nice enough to leave me.
Jose observed closely at the damage and described the remedy. He directed me into store and he knew exactly where each product was located, he was familiar with the inventory, knowledge of the use of each product.
Today it’s not often we find young individuals that are poised, respectful and confident. (most often the opposite)
Jose is one of those few young men that are far and few between. Jose had respect, great mannerisms, candor, and most of all knowledgeable. These are the employees O’Riley needs to train and promote into management opportunities.
Jose, thank you for your great customer service!”
7:30AM - 9PM
15526 N FM 620, Austin
Battery Stores
“Thank you to Herb and pm manager for helping me purchase a new car battery. Auto anything is a foreign language to me and I didn't know squat about what I needed in a battery for my truck. Thankful for the in person help. 2 options for auto part sales within a 1/2 mile of each other. I will choose O'Reilly for the customer service :)”
“Basic auto parts store experience. The staff barely cared I was there. But knew what size windshield wipers I needed, so that’s something. I feel like I would give 5 stars if I would’ve stolen something while I was there. But I didn’t think about it until I left. Maybe next time.”
7:30AM - 10PM
12308 Dessau Rd, Austin
Battery Stores
“Today I had problems with the electrical system of a rental car at the Waffle House right next door to this O’Reilly location, which was a lucky place to run into an issue. Ernesto took the time to come out and take a look at the vehicle and found the issue - the rental company had left some screws loose in the vehicle that prevented it from having a consistent electrical contact. He was very friendly and fixed it up and got me back on my way. Very grateful he was able to keep me on the road during a vacation!”
“This store has the best manager. He helped me with the part I was seeking. He went outside to look at my car. He had a genuine interest in solving my problem. I can’t say enough good things and will definitely return to this shop when I need anything for my car.”
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“Thank you to Sergio at the PF store- I needed a brake light replaced, and he was able to figure it out and help me. He was kind and knowledgeable. Thank you for this wonderful service!!”